Tech Charge and No Bill
Hello. My name is Rachel. They haven't changed the name on the account, even though the previous owner of the account and I called together to have the information changed back in November 2025 when I became the owner of the account. Anyway, my internet went out last month while I was out of town. I called tech support, and I do NOT remember them telling me it would be $150 to send someone out to fix my satellite that was apparently bumped and not straight enough to gain signal. I usually get a bill by the 7th of the month through email, and I have not gotten one for July. I called customer service this morning when I saw my checking account was debited $267. I was shocked. He informed me that there was a $150 charge for the tech to come out and fix the internet. I took notes while on the initial call to tech support about my internet being out, and I have NO note about the $150. I believe it to be odd that I never received a bill for July that showed me the automatic debit that would come out. I have always, since December 2025, received a bill. I have been out of town and just got back last night, so it did not dawn on me that I hadn't gotten a bill. And the customer service agent said the last bill sent to me was from June 2026. Please help me. I don't know what to do. I don't remember being told about the $150 and I'm not getting my bills. When I expressed this concern to the customer service agent this morning, he said I could go online and see my bill. But I should be getting one through email.
I was doubled charged on my last bill.
On June 22 of 2026 I was double charged on my bill. I contacted customer service and denied account credit and the lady said the funds would be deposited in 24 to 48 hours. It's been a week now ( 5 actually business days). Still no sign of the funds being sent. When I check the app it says -120 owed. How do I resolve this and get my double charge back
Charging me for running out of MG...
Why are u telling me that i am about to run out of mg.. When we aren't around our internet that much down here.. And I am the only one that uses it when we are here. I am not paying for more stuff for my internet then I already have. I would like for you to credit my account for what u are trying to charge me for. Sincerely Terri YoungYou can get in but, you can never get out.
My elderly father has past away. Before he died he gave me access to the Hughesnet account. All account details I have; I manage anything with his Hughenet service. On April 13, 2026 I called to cancel all services. I had an interaction with a phone "support" person that was very distressing and disturbing. He said I need to file a death certificate. I can't tell you how much time I have spent trying to download a document-- once the site was down, once it doesn't recognize the information-- instructs me to please call the number-- the same one where I was treated rudely. I don't need this on top of all the other stress over the loss. I GET NO HELP -- We notified Hughesnet we want to close this account on April 13, 2026. Period. What **bleep**.
Bill is never right
I can’t tell you how many times I have called Hughes net about my billing. I was promised at the time I changed my plan to 200.25 service plan that the price would not increase from the total $71.48 that I had been paying. I was told I would get service credits each month until the commitment was over if I would change to this plan. I have had to call every month to 2 months and they say the issue is resolved and I will be charged this amount just to find that I am being charged the full amount. I have spent countless hours on the phone with representatives and supervisors and told the issue is resolved just to find out it isn’t. I am goi g to have to call yet again today but I’ll tell you… I will be canceling my service as soon as I can because of this issue!!
No statement and website & app does work half time
Had them for about 6 mths now! I would use the app to look at my bill statement a few days before bill is due to auto pay, it always showed it! But There has been many times Iv tried to go on app make my payment early wouldn’t go through! Ok well now my bill is due tomorrow on the 8th well it’s still showing October bill statement app and website! Iv chatted with 2 different CS and asked about payment they gave 2 different amounts! I asked if they could email me my bill statement they said that it wasn’t showing g because it hasn’t came out yet and that couldn’t send it due to it hasn’t came out yet! So they want me to make an auto payment without seeing a statement! This is crazy! Anybody else having this problem? Also it seems like my PD runs out like in the first week!
