I want to cancel my service and will not pay termination fees I was lied to by the sales team as well as the account management team and have been going in circles with the tech support department as ...
Elwiemke wrote: While on tech support I was told by a manager that I would not be able to stream due to latency that is exactly what the manager told me
And, as I stated, what you were allegedly told is incorrect. Plenty of people with HughesNet stream. If HughesNet did not support streaming, they would not have bothered creating the Video Data Saver and the pages of information concerning it, nor would there be FAQ pages dedicated to the different aspects of streaming with HughesNet. Nor would there be many posts concerning data usage while streaming and how to mitigate it. Plenty of people stream with HughesNet.
It's likely that the tech was conflating streaming with real time online gaming, the latter of which does not work with HughesNet due to the high latency.
Regarding Data Tokens, if you did not purchase any since the beginning of your current billing month you will not be billed for any. If you did, you will.
Gabe you are completely missing what is being said
A "manager" at tech support said I would not he able to stream while trying to trouble shoot.
And a member of account management said I would not have to pay an early termination fee but when I asked for what would be on the final bill if I canceled she said any fees that occurred which she said would be purchased tokens she did not include any termination fees. When I said if I did not buy any tokens there would be no fees she then changed it to say there would be an early termination fee
And apparently you're missing MY point, which is that what YOU WERE TOLD regarding latency and streaming is incorrect. Unless your latency is inordinately high, which you made no mention of, the latency has nothing to do with your inability to stream, so what the "manager" stated to you is factually incorrect. If it was inordinately high it most certainly could affect streaming, and tech support and/or engineering would be trying to figure out why and where the problem lies. It's very likely that your streaming issue has to do with congestion and/or some other issue, but not latency.
As for the last part, thank you for the clarification.
Unfortunately, all that the HN people can pull is your sales call, that is, the first call when an agent told you about the service. They don't have access to any other calls, but they may be able to check your account and see the notes the people you talked to wrote there (if they wrote any notes). I'm sure they'll do their best to sort this out for you.
Elwiemke wrote: Gabe you are completely missing what is being said
A "manager" at tech support said I would not he able to stream while trying to trouble shoot.
And a member of account management said I would not have to pay an early termination fee but when I asked for what would be on the final bill if I canceled she said any fees that occurred which she said would be purchased tokens she did not include any termination fees. When I said if I did not buy any tokens there would be no fees she then changed it to say there would be an early termination fee
HughesNet is like "the Hotel California" without the lovely place. You can cancel but never be able to leave (unless you want to spend a huge sum of money (my termination fee was supposedly $572). No explanation as to what it was made up of (I thought $400 was max) or a copy of the contract or calls. I could call them another 20 times and get the same runaround, I'm sure. I've had HughesNet twice (should have learned the first time), and I have yet to have a good experience ... with anything. Good luck!
The ETF for residential internet subscribers starts at $400 for the first 90 days after activation, then lessens by $15 per month thereafter. For HughesNet Voice, it's $10 times the number of months left of the 24 month commitment.
What is the business exaggerated fee schedule? Even $400 is not reasonable. Who else in the industry can charge that or actually receives that kind of money for someone canceling? If I had had anything better than dial-up speed, I'd still be with HughesNet. It wasn't worth the time, hasstle, phone calls and so forth.
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want to cancel my service","id":"message:116382","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:93280"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:AccountandBilling"},"conversation":{"__ref":"Conversation:conversation:116382"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:116382"},"body@stripHtml({\"truncateLength\":200})":"I want to cancel my service and will not pay termination fees I was lied to by the sales team as well as the account management team and have been going in circles with the tech support department as ...","body@stringLength":"1460","rawBody":"I want to cancel my service and will not pay termination fees I was lied to by the sales team as well as the account management team and have been going in circles with the tech support department as well as the outside tech support I was promised I could steam without problems when I signed up and that has not been the case I get speed test that are as low as 70kbps but the tech support says I get 40 mbps which has never happened and they claim my system is fine because after multiple attempts to run a speed test that completely fails because the conection is so bad then it completes the test with 13mbps briefly then goes back to slow or unable to complete the sales team guaranteed I would be able to stream and tech support tells me I will never be able to stream due to latency I have also been lied to by account management (I believe here name was penny) who said I would not have to pay the termination fees but when explaining the terms of cancleation said the only thing on my last bill would be any fees that occurred which I asked her to clarify what that would be and she said that would be any tokens purchased so I said if I never bought any tokens there would not be any fees and then after she just said I would only be charged for tokens and I asked for exact clarification that I would not be charged she added in that there would be termination fees I have been lied to multiple times and still do not have the service I was promised","kudosSumWeight":1,"postTime":"2019-11-13T19:49:54.262-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Early Termination Fee","text":"Early Termination 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I want to cancel my service","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:116389"},"parent":{"__ref":"ForumReplyMessage:message:116388"},"body":"Gabe you are completely missing what is being said
A \"manager\" at tech support said I would not he able to stream while trying to trouble shoot.
And a member of account management said I would not have to pay an early termination fee but when I asked for what would be on the final bill if I canceled she said any fees that occurred which she said would be purchased tokens she did not include any termination fees. When I said if I did not buy any tokens there would be no fees she then changed it to say there would be an early termination fee","body@stringLength":"567","rawBody":"Gabe you are completely missing what is being said
A \"manager\" at tech support said I would not he able to stream while trying to trouble shoot.
And a member of account management said I would not have to pay an early termination fee but when I asked for what would be on the final bill if I canceled she said any fees that occurred which she said would be purchased tokens she did not include any termination fees. When I said if I did not buy any tokens there would be no fees she then changed it to say there would be an early termination 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Elwiemke wrote: While on tech support I was told by a manager that I would not be able to stream due to latency that is exactly what the manager told me
And, as I stated, what you were allegedly told is incorrect. Plenty of people with HughesNet stream. If HughesNet did not support streaming, they would not have bothered creating the Video Data Saver and the pages of information concerning it, nor would there be FAQ pages dedicated to the different aspects of streaming with HughesNet. Nor would there be many posts concerning data usage while streaming and how to mitigate it. Plenty of people stream with HughesNet.
It's likely that the tech was conflating streaming with real time online gaming, the latter of which does not work with HughesNet due to the high latency.
Regarding Data Tokens, if you did not purchase any since the beginning of your current billing month you will not be billed for any. If you did, you will.
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wrote: While on tech support I was told by a manager that I would not be able to stream due to latency that is exactly what the manager told me
And, as I stated, what you were allegedly told is incorrect. Plenty of people with HughesNet stream. If HughesNet did not support streaming, they would not have bothered creating the Video Data Saver and the pages of information concerning it, nor would there be FAQ pages dedicated to the different aspects of streaming with HughesNet. Nor would there be many posts concerning data usage while streaming and how to mitigate it. Plenty of people stream with HughesNet.
It's likely that the tech was conflating streaming with real time online gaming, the latter of which does not work with HughesNet due to the high latency.
Regarding Data Tokens, if you did not purchase any since the beginning of your current billing month you will not be billed for any. If you did, you will.
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And apparently you're missing MY point, which is that what YOU WERE TOLD regarding latency and streaming is incorrect. Unless your latency is inordinately high, which you made no mention of, the latency has nothing to do with your inability to stream, so what the \"manager\" stated to you is factually incorrect. If it was inordinately high it most certainly could affect streaming, and tech support and/or engineering would be trying to figure out why and where the problem lies. It's very likely that your streaming issue has to do with congestion and/or some other issue, but not latency.
As for the last part, thank you for the clarification.
And apparently you're missing MY point, which is that what YOU WERE TOLD regarding latency and streaming is incorrect. Unless your latency is inordinately high, which you made no mention of, the latency has nothing to do with your inability to stream, so what the \"manager\" stated to you is factually incorrect. If it was inordinately high it most certainly could affect streaming, and tech support and/or engineering would be trying to figure out why and where the problem lies. It's very likely that your streaming issue has to do with congestion and/or some other issue, but not latency.
As for the last part, thank you for the clarification.
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Unfortunately, all that the HN people can pull is your sales call, that is, the first call when an agent told you about the service. They don't have access to any other calls, but they may be able to check your account and see the notes the people you talked to wrote there (if they wrote any notes). I'm sure they'll do their best to sort this out for you.
Elwiemke wrote: Gabe you are completely missing what is being said
A \"manager\" at tech support said I would not he able to stream while trying to trouble shoot.
And a member of account management said I would not have to pay an early termination fee but when I asked for what would be on the final bill if I canceled she said any fees that occurred which she said would be purchased tokens she did not include any termination fees. When I said if I did not buy any tokens there would be no fees she then changed it to say there would be an early termination fee
Unfortunately, all that the HN people can pull is your sales call, that is, the first call when an agent told you about the service. They don't have access to any other calls, but they may be able to check your account and see the notes the people you talked to wrote there (if they wrote any notes). I'm sure they'll do their best to sort this out for you.
Elwiemke wrote: Gabe you are completely missing what is being said
A \"manager\" at tech support said I would not he able to stream while trying to trouble shoot.
And a member of account management said I would not have to pay an early termination fee but when I asked for what would be on the final bill if I canceled she said any fees that occurred which she said would be purchased tokens she did not include any termination fees. When I said if I did not buy any tokens there would be no fees she then changed it to say there would be an early termination fee
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HughesNet is like \"the Hotel California\" without the lovely place. You can cancel but never be able to leave (unless you want to spend a huge sum of money (my termination fee was supposedly $572). No explanation as to what it was made up of (I thought $400 was max) or a copy of the contract or calls. I could call them another 20 times and get the same runaround, I'm sure. I've had HughesNet twice (should have learned the first time), and I have yet to have a good experience ... with anything. Good luck!
HughesNet is like \"the Hotel California\" without the lovely place. You can cancel but never be able to leave (unless you want to spend a huge sum of money (my termination fee was supposedly $572). No explanation as to what it was made up of (I thought $400 was max) or a copy of the contract or calls. I could call them another 20 times and get the same runaround, I'm sure. I've had HughesNet twice (should have learned the first time), and I have yet to have a good experience ... with anything. Good luck!
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The ETF for residential internet subscribers starts at $400 for the first 90 days after activation, then lessens by $15 per month thereafter. For HughesNet Voice, it's $10 times the number of months left of the 24 month commitment.
The ETF for residential internet subscribers starts at $400 for the first 90 days after activation, then lessens by $15 per month thereafter. For HughesNet Voice, it's $10 times the number of months left of the 24 month commitment.
Business subscribers have a different ETF structure.
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What is the business exaggerated fee schedule? Even $400 is not reasonable. Who else in the industry can charge that or actually receives that kind of money for someone canceling? If I had had anything better than dial-up speed, I'd still be with HughesNet. It wasn't worth the time, hasstle, phone calls and so forth.
What is the business exaggerated fee schedule? Even $400 is not reasonable. Who else in the industry can charge that or actually receives that kind of money for someone canceling? If I had had anything better than dial-up speed, I'd still be with HughesNet. It wasn't worth the time, hasstle, phone calls and so forth.
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