Forum Discussion

wgreen0105's avatar
wgreen0105
New Member
5 years ago

Need too cancel service

Hello. I’ve been trying too reach customer care since April 4, 2020 in order to cancel my service. I’ve tried calling and tried using the chat line. Both times I had waited over 50 minutes and no response. Can anyone assist me.
  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    The only way to cancel is by phone. 

     

    wgreen0105 wrote:
    Hello. I’ve been trying too reach customer care since April 4, 2020 in order to cancel my service. I’ve tried calling and tried using the chat line. Both times I had waited over 50 minutes and no response. Can anyone assist me.

     

    • dwachjr's avatar
      dwachjr
      New Member
      5 years ago

      I have been trying to reach customer service all morning to cancel my service and the automated teller hangs up on me because the wait time is 20 minutes. I think that Hughesnet should allow for canceling of service via online tool or email if they are not going to allow us to wait the 20 minutes to talk to someone. I'd wait as long as needed.

  • RAYMOND1's avatar
    RAYMOND1
    New Poster
    5 years ago

    I HAVE BEEN TRYING TO CANCEL MINE ALSO BUT INSTEAD THEY HAVE CHARGE MY CARD WITHOUT PERMISION

    • RAYMOND1's avatar
      RAYMOND1
      New Poster
      5 years ago

      I ALSO HAD TO CANCEL MY CARD BECAUSE OF IT, I WAS TOLD IF I WASENT SATTIFIDED I COULD CANCEL IT WITH NO CHARGE, ALL THEY WANT ME TO DO IS TAKE A **bleep** SURVEY, ITS A RIP OFF

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        5 years ago

        To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm

        To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account.

  • Redneckangaroo's avatar
    Redneckangaroo
    New Member
    5 years ago
    Typical Hughes , I am cancelling my service too , as it is crap .
    That is me mistake I won’t make again !!!
    If hey are going to use the current Coronavirus then they need to have an option available online to cancel out your account .
    They have 0 customer service , and no consideration for all who pay their bills and put up with rotten internet service !!
    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      5 years ago

      Okey dokey. Godspeed to ya. 

       

      Redneckangaroo wrote:
      Typical Hughes , I am cancelling my service too , as it is crap .
      That is me mistake I won’t make again !!!
      If hey are going to use the current Coronavirus then they need to have an option available online to cancel out your account .
      They have 0 customer service , and no consideration for all who pay their bills and put up with rotten internet service !!