Forum Discussion

reluttr's avatar
reluttr
Freshman
7 years ago

New Subscriber with a few dumb questions.

Ok so I am aware of how the rules go with the data allowances. Regular speed until I blow through the 20GB cap and then the speeds get throttled.

What I need to know though... are the cap speeds directly scaled to regular speeds or is it just capped at 3mbps?
For example, right now I still have plenty of data but when I run a speedtest I am getting less than 1mbps of speed, I guess because of congestion. When I am in a throttled state, will I still see the same speed as right now or will it actually be scaled down further than it is now?

Now my second question, I stumbled upon the token page on my router's control panel. How do you earn free tokens?

Finally, my last question. What is the best proceedure for equipment during a thunderstorm? I have the modem already plugged into a surge protector, but what is the recommended proceedure to best protect my equipment from damage during a thunderstorm?

general discussion is not a support area
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Ok so I am aware of how the rules go with the data allowances. Regular speed until I blow through the 20GB cap and then the speeds get throttled.

What I need to know though... are the cap speeds directly scaled to regular speeds or is it just capped at 3mbps?
For example, right now I still have plenty of data but when I run a speedtest I am getting less than 1mbps of speed, I guess because of congestion. When I am in a throttled state, will I still see the same speed as right now or will it actually be scaled down further than it is now?

Now my second question, I stumbled upon the token page on my router's control panel. How do you earn free tokens?

Finally, my last question. What is the best proceedure for equipment during a thunderstorm? I have the modem already plugged into a surge protector, but what is the recommended proceedure to best protect my equipment from damage during a thunderstorm?

","body@stringLength":"954","rawBody":"

Ok so I am aware of how the rules go with the data allowances. Regular speed until I blow through the 20GB cap and then the speeds get throttled.

What I need to know though... are the cap speeds directly scaled to regular speeds or is it just capped at 3mbps?
For example, right now I still have plenty of data but when I run a speedtest I am getting less than 1mbps of speed, I guess because of congestion. When I am in a throttled state, will I still see the same speed as right now or will it actually be scaled down further than it is now?

Now my second question, I stumbled upon the token page on my router's control panel. How do you earn free tokens?

Finally, my last question. What is the best proceedure for equipment during a thunderstorm? I have the modem already plugged into a surge protector, but what is the recommended proceedure to best protect my equipment from damage during a thunderstorm?

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reluttr 

 

Regarding the speed throttling when you're out of data, it can be up to 3Mbps, but it will vary, depending on system load/congestion.  It's not scaled.  For speed testing you should use testmy.net.  If you're speed testing for troubleshooting purposes when you're having speed issues, you should use the protocol in this post.  And, if you're getting speeds of less than 1Mbps while you have plenty of data, it sounds like you are having a speed issue, as that's VERY low.  If that's the norm for you, even just in the evenings, I would start a new topic in Tech Support and post the speed test results as outlined in that testing protocol, as again, your speeds souldn't be that low.  

 

Regarding free tokens, there aren't ways to earn any.  Sometimes they give free tokens if there is a system issue that negatively impacts customers, as well as when a lot of speed testing is requested by the reps for troubleshooting a speed issue, but in general there are no free data tokens given.  Those with an older legacy plan (daily refill plan) get one free data token per month, so that's part of the reason you see that entry.  

 

As for the equipment during a thunderstorm, you can never go wrong with just unplugging it.  It's what I do.  Surge protectors can help, but they aren't foolproof, so unplugging it is a good idea.  Actually, mine's always unplugged when I'm not using it, but if I'm using it and a storm rolls in, I unplug it.  

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Regarding the speed throttling when you're out of data, it can be up to 3Mbps, but it will vary, depending on system load/congestion.  It's not scaled.  For speed testing you should use testmy.net.  If you're speed testing for troubleshooting purposes when you're having speed issues, you should use the protocol in this post.  And, if you're getting speeds of less than 1Mbps while you have plenty of data, it sounds like you are having a speed issue, as that's VERY low.  If that's the norm for you, even just in the evenings, I would start a new topic in Tech Support and post the speed test results as outlined in that testing protocol, as again, your speeds souldn't be that low.  

 

Regarding free tokens, there aren't ways to earn any.  Sometimes they give free tokens if there is a system issue that negatively impacts customers, as well as when a lot of speed testing is requested by the reps for troubleshooting a speed issue, but in general there are no free data tokens given.  Those with an older legacy plan (daily refill plan) get one free data token per month, so that's part of the reason you see that entry.  

 

As for the equipment during a thunderstorm, you can never go wrong with just unplugging it.  It's what I do.  Surge protectors can help, but they aren't foolproof, so unplugging it is a good idea.  Actually, mine's always unplugged when I'm not using it, but if I'm using it and a storm rolls in, I unplug it.  

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The speed thing so far hasnt been a consistant problem. Ill just randomly run into times of slow speeds, but usually its very snappy, 20+ mbps. So ive just chalked it up to congestion or maybe the weather. Even when its slow its still comperable to what I was getting from Windstream... well before they refused to repair the line and the connection speed went to crap.

The only time its a issue is when I am trying to play a game of Hitman 2 on steam and the connection makes their online DRM thing go crazy and it throws me out of a mission. I'm still not sure whats up with it, even steam looses connection, then as soon as I leave the game it reconnects.

My main worry was that after I ran out of data it would scale down and suddenly have periods it was REALLY bad. lol

Another odd thing I have encountered is that something about the HN connection prevents speedtest.net from working. The website will load, but ill almost always get a latency error, page error, or something before the test starts. Google and HN's speed tests work fine though.

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The speed thing so far hasnt been a consistant problem. Ill just randomly run into times of slow speeds, but usually its very snappy, 20+ mbps. So ive just chalked it up to congestion or maybe the weather. Even when its slow its still comperable to what I was getting from Windstream... well before they refused to repair the line and the connection speed went to crap.

The only time its a issue is when I am trying to play a game of Hitman 2 on steam and the connection makes their online DRM thing go crazy and it throws me out of a mission. I'm still not sure whats up with it, even steam looses connection, then as soon as I leave the game it reconnects.

My main worry was that after I ran out of data it would scale down and suddenly have periods it was REALLY bad. lol

Another odd thing I have encountered is that something about the HN connection prevents speedtest.net from working. The website will load, but ill almost always get a latency error, page error, or something before the test starts. Google and HN's speed tests work fine though.

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reluttr 

 

Speedtest gives some HughesNet customers issues.  It does me, too.  I gives me the same latency test error on the occasion that I've tried it.  I solely use testmy.net.  

 

Regarding the game, I'm not familiar with it, though I am the films.  If it's an online game, it may be that it doesn't get along with the latency inherent to satellite internet, which is very high in comparison to all other internet services.  Turn based games are normally fine, but any games that require real time movement or reactions don't tend to work well with HughesNet, if at all.  

 

Hopefully the speed issue doesn't get more consistent.   

 

Regarding the coax question, I'm assuming you edited it out for a reason, so I won't answer it, but if it's something you're thinking of doing I would ask Liz about it in the other thread.  She'd know better whether it's necessary, or if it could even cause issues with doing so.   

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Speedtest gives some HughesNet customers issues.  It does me, too.  I gives me the same latency test error on the occasion that I've tried it.  I solely use testmy.net.  

 

Regarding the game, I'm not familiar with it, though I am the films.  If it's an online game, it may be that it doesn't get along with the latency inherent to satellite internet, which is very high in comparison to all other internet services.  Turn based games are normally fine, but any games that require real time movement or reactions don't tend to work well with HughesNet, if at all.  

 

Hopefully the speed issue doesn't get more consistent.   

 

Regarding the coax question, I'm assuming you edited it out for a reason, so I won't answer it, but if it's something you're thinking of doing I would ask Liz about it in the other thread.  She'd know better whether it's necessary, or if it could even cause issues with doing so.   

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that includes dial up back in the 90’s!","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:121359_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:121360":{"__typename":"ModerationData","id":"moderation_data:121360","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:121360":{"__typename":"ForumReplyMessage","uid":121360,"id":"message:121360","revisionNum":2,"author":{"__ref":"User:user:21490"},"readOnly":false,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:General"},"parent":{"__ref":"ForumReplyMessage:message:121359"},"conversation":{"__ref":"Conversation:conversation:110843"},"subject":"Re: New Subscriber with a few dumb questions.","moderationData":{"__ref":"ModerationData:moderation_data:121360"},"body":"
LoriS ranted:
This is the worst service I have EVER had - that includes dial up back in the 90’s!

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

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LoriS ranted:
This is the worst service I have EVER had - that includes dial up back in the 90’s!

 

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:121360_2"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:122525":{"__typename":"ModerationData","id":"moderation_data:122525","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:122525":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:101369"},"id":"message:122525","revisionNum":1,"uid":122525,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:General"},"parent":{"__ref":"ForumReplyMessage:message:121360"},"conversation":{"__ref":"Conversation:conversation:110843"},"subject":"Re: New Subscriber with a few dumb questions.","moderationData":{"__ref":"ModerationData:moderation_data:122525"},"body":"I see my reply is not listed here. The answer to your first bullet is: 422 kbps to 1.29 mbps

I can not get tech support on the phone. I have called enough times that Zi had to go on with my life.

I tried to cancel on the 3rd day - half the day! - because I was promised by the phone rep that if it didn’t work I would not have to pay and could cancel. I spacifically asked!!! However, you can NOT get a human on the phone and most times I was disconnected from the call by the company.

Last night I tried to watch Netflix, what the **bleep**, try again. I counted 9 times the movie lost connection. Tried again at 2am...List connection 3 times and shut it off.

I am being ripped off. Had to disconnect my phone from hughesnet because no one could hear me the quality was so poor. Suddenly no more poor quality - right in the middle of a call!

I am using my cell service to write this.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":1,"postTime":"2020-04-07T14:18:09.599-04:00","lastPublishTime":"2020-04-07T14:18:09.599-04:00","metrics":{"__typename":"MessageMetrics","views":6545},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:General/message:110843/message:122525","customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"939","rawBody":"I see my reply is not listed here. The answer to your first bullet is: 422 kbps to 1.29 mbps

I can not get tech support on the phone. I have called enough times that Zi had to go on with my life.

I tried to cancel on the 3rd day - half the day! - because I was promised by the phone rep that if it didn’t work I would not have to pay and could cancel. I spacifically asked!!! However, you can NOT get a human on the phone and most times I was disconnected from the call by the company.

Last night I tried to watch Netflix, what the **bleep**, try again. I counted 9 times the movie lost connection. Tried again at 2am...List connection 3 times and shut it off.

I am being ripped off. Had to disconnect my phone from hughesnet because no one could hear me the quality was so poor. Suddenly no more poor quality - right in the middle of a call!

I am using my cell service to write this.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:122525_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Rank:rank:9":{"__typename":"Rank","id":"rank:9","position":10,"name":"Professor","color":"0066FF","icon":null,"rankStyle":"TEXT"},"User:user:12376":{"__typename":"User","id":"user:12376","uid":12376,"login":"MarkJFine","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2012-10-29T03:00:00.000-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0xMjM3Ni03MTZpQkQzREUyMzhFQTA2OThCMw"},"rank":{"__ref":"Rank:rank:9"},"entityType":"USER","eventPath":"community:ssqng67387/user:12376"},"ModerationData:moderation_data:121369":{"__typename":"ModerationData","id":"moderation_data:121369","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:121369":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:12376"},"id":"message:121369","revisionNum":1,"uid":121369,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:General"},"parent":{"__ref":"ForumReplyMessage:message:121359"},"conversation":{"__ref":"Conversation:conversation:110843"},"subject":"Re: New Subscriber with a few dumb questions.","moderationData":{"__ref":"ModerationData:moderation_data:121369"},"body":"

LoriS 

Thanks for sharing. Feel better now?

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Thanks for sharing. Feel better now?

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LoriS wrote:
This is the worst service I have EVER had - that includes dial up back in the 90’s!

Okay.  

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 wrote:
This is the worst service I have EVER had - that includes dial up back in the 90’s!

Okay.  

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I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all. I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware.

GabeU wrote:
LoriS wrote:
This is the worst service I have EVER had - that includes dial up back in the 90’s!

Okay.  

 

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I agree. I am a new subscriber only 6 days. The internet is so weak I cannot use the 5G at all. I caled this morning and cancelled service. The rep told me It was supposed to be cancelled today and I would not have to pay the $400. However, he kept referring to April 21st for termination. I told him no April 21st would put me beyond the 30 day cancellation period, and I want it cancelled today. He assured me it would be. However, I just received an email saying it would be terminated on April 1st and I would be charged for the $400. Hughestnet are scammers and buyers should beware.

 wrote:
 wrote:
This is the worst service I have EVER had - that includes dial up back in the 90’s!

Okay.  

 

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