Forum Discussion

kf4ipc's avatar
kf4ipc
Sophomore
6 years ago

Buffering Slow Internet and E-mail times out

I have been having issues with Hughes net since I had it installed in December of 2018. Slow Internet, Facebook will partially load then the pictures and videos will start loading one by one and you ...
buffering
Performance
slow
unhappy
  • Damian's avatar
    Damian
    6 years ago

    kf4ipc,

     

    Thank you for bringing this to my attention. If you are willing to try HTS again, please call 866-347-3292 and provide them with the updated case number I just messaged you, as I have now updated the case notes to ensure the call will be free of charge next time. I do apologize for any inconvenience this may have caused. Also, I see you had mentioned termination earlier. If this is the step you would like to take instead, I can assist you with the process. Please private message me if this is your decision.

     

    -Damian

Damian's avatar
Damian
Moderator

kf4ipc,

 

I apologize for the delay in response. We have been investigating this issue extensively. The problem here is that your speeds on both our end and yours, are adequate enough to use the service smoothly. In addition to that, our equipment is functioning properly, as there are no system errors in your diagnostic history. Due to this circumstance, I would like to refer you to our Home Tech Support department free of charge. In order to speak with this department, you will need to call in at 866-347-3292 and provide them with the case number I will be messaging you privately. Once you have finished troubleshooting with the agents, please update me on your status. Your patience and understanding are much appreciated.

 

-Damian 

Damian's avatar
Damian
Moderator
6 years ago

kf4ipc,

 

Thank you for bringing this to my attention. If you are willing to try HTS again, please call 866-347-3292 and provide them with the updated case number I just messaged you, as I have now updated the case notes to ensure the call will be free of charge next time. I do apologize for any inconvenience this may have caused. Also, I see you had mentioned termination earlier. If this is the step you would like to take instead, I can assist you with the process. Please private message me if this is your decision.

 

-Damian