Forum Discussion
Continual Connectivity Issues
I am continually losing the connection to the Satellite. I may go a few hours or several days but then I lose the connection without respect to the weather. Most recently I went about a week and the...
Hi John,
I'm glad you found the community, thank you for posting. I located your account and dug a little deeper to address your concerns. It looks like the coaxial cable is the source of your intermittent connectivity.
I have decided as a courtesy to dispatch a technician to do a complete review of your site and to replace the cable. Your dispatch is currently scheduled for our earliest available slot: Friday, Sep 29, 2017 between 8:00 AM-11:00 AM . Call us at 866.347.3292 and reference case #106497657 if you need to reschedule. Please let us know how the site visit goes.
Well the tech didn't show up and I was reserving the time. So I called and was told no Tech was assigned and then finally told one would supposedly come out Monday.
Good morning vapsman88,
Thank you for letting me know, I apologize for this inconvenience. I'll escalate to our installations department to see what happened. From the dispatch notes that I can see, the tech's ETA is listed as 10/2 and that they will call you that morning. Please let us know how it goes.
