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Why when I do a system test does it use servers in Chicago and it shows them working at a very high rate and I live in Florida and can barely get the hughesnet website to load?
Speed tests often run checks through various servers, choosing the best one at that time, and they're very often nowhere near your own location due to the testing actually using your HughesNet gateway as your location, which is always in a different state than your own. Your gateway is the ground station collection point for your signal on the "other side" of the satellite, and it's where your service actually enters in the internet.
If you're having speed issues, the first troubleshooting step will be running a few speed tests, but using a specific protocol to ensure accuracy. The instructions for the speed tests are here. Please be sure to read through them thoroughly before running the tests. After you've run a few, please copy your testmy.net "My Results" page URL and paste it into a reply so the test results can be viewed.
maratsade wrote:
Do you mean a speed test? If so, what speed test are you using?
I assumed, perhaps mistakenly so, that Ace1964 was referring to HughesNet's own speed test. I sometimes see the Chicago server pop up when I run their test. Granted, I don't use their test very often.
I just tried an HN test now and, surprisingly, it used a server in Oregon, which is where my gateway is. I ran a second test and it used a server in North Carolina. :p Go figure!
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If you don't know the location of your HughesNet gateway you can find it using the instructions on this web page, which is on the personal website of this HughesNet Support Community member.
