Forum Discussion
Intermittent System Outage returns.
I am creating a new topic since I marked the last one as having a solution.. My previous topic still has the same information, but I will give a new consolidated version of what is happening and the ...
Good morning folks,
Just received an update that the network adjustments to address this concern have been implemented. Please let me know if the intermittent connectivity persists for you today.
It seems you like poking around and troubleshooting things as much as I do. But I think this issue is out of our hands! I am willing to guess that the issue may be with the Albuquerque, NM gateway, as that seems to be a common trend.
At least we have a great community here to allow us to easily do some arm waving for attention.
Thanks for the update! As always if I notice anything new which may help I will make sure to let you know.
I also see that not only are we serviced through the same gateway (Gateway ID 2 which is Albuquerque, NM) but we are both on the same beam (Beam ID 23 which covers much of Ohio where we are both located). Perhaps the issue is with Beam 23 of the satellite.
I certainly hope things pan out the way @Amanda said they are expecting. I am hanging a lot of hope on her statement. I was right on the very edge of terminating my use of HughesNet. I think their tech support people need to have their scripts updated such that when the tech support people cannot provide good resolution to a recurring problem, the issue gets reported to the upper levels of technical support much more quickly. Intermittent problems can be just as disturbing emotionally to end users as solid failures. Solid failures tend to get fixed quickly because they are much easier to diagnose but intermittent issues nag at you with little hope of being found. The tech support people don't really want to believe you it seems. It may be a cultural difference thing.
I am eagerly waiting for the all-clear update from @Amanda.
@Matt_Is_My_Name,
Of course, we have seen nothing more about any changes to the gateway that might resolve our issue and I am still having the dropouts taking place as often as ever, both short and long ones. If anything, they are getting more numerous. I expect that you are still having the dropouts as well.
Tier Level 4 Tech Support called me today. After reviewing my situation, they decided to ship me a new modem. I will report on any differences that makes when it arrives here in a few days. Based on the fact that we are both experiencing the same problem, that you have had both you radio and modem replaced without it being resolved, and I have already had my radio replaced, I am not too optimistic about a new modem taking care of my issues. Either way, it will eliminate one more piece of older equiipment and add to our information about where the issue truly lies. I will report back when I have the new modem running.
Personally, I am still rather expecting the gateway issue which @Amanda mentioned to be the true source of our issues. As I have noted before, not only are we both on the same gateway, we are both on the same beam of the satellite as well. We are both on Gateway 2 and Beam 23.Matt_Is_My_Name and Amanda,
Looking around on the forum here, I discovered that another user (dtominski) who is also having intermittent service issues is also on Gateway 2 and Beam 23, just like Matt_Is_My_Name and me. I left a post on the conversation dtominski has been in ( Connection drops intermittently ) inviting him to come join this one since so much was in common.
Hi folks,
Just got an update from engineering that they are still working on this, no ETA yet for resolution, but as soon as we have more news to share, we'll post back.
Your patience and understanding are much appreciated.
