Forum Discussion

Gigix2's avatar
Gigix2
Freshman
7 years ago

Modem issues after power surge

Power went out for a few seconds. My internet hasn’t worked since. My modem only has 3 lights lit, top/middle/bottom. I have unplugged it twice for about 2 minutes each time.
Gen 4
  • Liz's avatar
    Liz
    7 years ago

    Hi Gigix2,

     

      Thanks for posting and welcome to the community! Thanks for confirming that your modem was still plugged in. I tried to run diagnostics on your site, but I'm not able to make a connection; looks like that surge got your modem. I'm sending you our latest modem model, no need to return your HT1100. Here's our guide to replacing and getting started with your new modem. Please expect the modem to arrive in a few days.

     

     

  • Liz's avatar
    Liz
    Moderator
    7 years ago

    Hi Gigix2,

     

      Thanks for posting and welcome to the community! Thanks for confirming that your modem was still plugged in. I tried to run diagnostics on your site, but I'm not able to make a connection; looks like that surge got your modem. I'm sending you our latest modem model, no need to return your HT1100. Here's our guide to replacing and getting started with your new modem. Please expect the modem to arrive in a few days.

     

     

  • Gigix2's avatar
    Gigix2
    Freshman
    7 years ago
    It happened about an hour ago and I do not have Gen 5
      • Gigix2's avatar
        Gigix2
        Freshman
        7 years ago
        I can not open that link on my cell. Is it supposed to be open through Hughes net connection?
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    7 years ago

    Gigix2

     

    When did this start happening?  Since around 8PM EST or so last night, Gen5, on the Echostar 19 satellite, has been having intermittent issues.  It's known, and they are working on it.  

     

    The notice about the issue is on the right side of the HughesNet Community.