Forum Discussion

Bishop's avatar
Bishop
New Poster
6 years ago

Slow speeds and over usage of data

For 2 months now I've been having slow data I have paid my part so why TF am I getting slow data speeds the first month your team didn't do crap about it now I call Wednesday about it and nothing so f...
Data Management
Performance
  • GabeU's avatar
    GabeU
    6 years ago

    Bishop 

     

    Please refrain from using foul language in this Community.  It is completely unnecessary, as well as disrespectful to those from whom you are asking help.  

     

    For data usage issues, this thread and this thread may help you.  

     

    For speed issues, the reps will need some speed test results to help you, and the tests need to be run in a specific way.  Also, please run the tests only if you are not currently out of data.  The instructions for the speed tests are as follows...

     

     

    To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share the account results link with us here.

    Most important points to remember during this test:
    -do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
    -disable the WiFi while the speed tests are being performed
    -use the 25MB size download test file
    -If testing upload instead of download, you must use a 4MB size upload test file
    -space each test at least 5 minutes apart
    -post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername

    For a more in depth guide on running the tests, please see this site (due to being an older site, the stated test sizes are incorrect for Gen5 (please use the test sizes listed in the instructions above, in bold, for Gen5)).

    The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

    If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).

GabeU's avatar
GabeU
Distinguished Professor IV

Bishop 

 

Please refrain from using foul language in this Community.  It is completely unnecessary, as well as disrespectful to those from whom you are asking help.  

 

For data usage issues, this thread and this thread may help you.  

 

For speed issues, the reps will need some speed test results to help you, and the tests need to be run in a specific way.  Also, please run the tests only if you are not currently out of data.  The instructions for the speed tests are as follows...

 

 

To help the HughesNet Customer Service Reps get a head start on your speed concerns, please create a testmy.net account (if you do not already have one) and, while signed into that account, perform a batch of 3-5 tests during different parts of the day, then share the account results link with us here.

Most important points to remember during this test:
-do the tests while directly connected to the HughesNet modem with a LAN cable (NO third party Router or Wireless devices can be used)
-disable the WiFi while the speed tests are being performed
-use the 25MB size download test file
-If testing upload instead of download, you must use a 4MB size upload test file
-space each test at least 5 minutes apart
-post your testmy results URL here, it may look something like http://testmy.net/quickstats/yourusername

For a more in depth guide on running the tests, please see this site (due to being an older site, the stated test sizes are incorrect for Gen5 (please use the test sizes listed in the instructions above, in bold, for Gen5)).

The Reps are on M-F from approximately 8AM to 5PM Eastern. They will be the ones to address your speed issues, but they will need these tests to do so.

If you don't know how to disable the WiFi in the HT2000W, please see "How do I manage my built-in WiFi modem?" in this PDF. Please be sure to click "Save Settings" after unchecking "SSID Enable" for each of the four tabs individually (2.4Ghz, then 2.4Ghz Guest, then 5Ghz, then 5Ghz Guest).

Bishop's avatar
Bishop
New Poster
6 years ago
Sorry about the foul language. And I would like to thank you for your help I don't know what happened but my data just spiked. Thank you so much.
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    Bishop 

     

    You're very welcome.  :)

     

    Unfortunately, as time goes on, more and more automation is going on with devices, as in updates, upgrades, cloud connections and various other actions, and often for things we aren't aware of.  It can be a bit tricky figuring out just what is using so much data, but data monitoring programs and apps for those devices are getting better, with some having the ability to tell you not only how much data a device is using, but also just what's using it, as in apps, programs and system processes with that particular device. 

     

    If the information in those threads doesn't help, or doesn't help enough, or even doesn't apply to one or more of your devices, please don't hesitate to ask for further help.  Locking down our devices, data wise, is something we all have to do with ISPs that have a limited amount of data, so there is a lot of collective experience regarding such in this Community.  

     

    If you do need further help, it would be a good idea to list the devices you use with HughesNet, as that way we can recommend system settings, apps and programs that can help with those devices.  Also, just in case, this modem page lists the devices you currently have connected, and those that were connected, but are no longer, to the HT2000W modem since the last time the modem was plugged in (the loss of power to the modem wipes the logs).  This can be helpful when we forget about something that's connected, but that we seldom use, or haven't used in a while,  and is still using data on its own.