Forum Discussion

lostmtnman's avatar
lostmtnman
Freshman
9 years ago
Solved

Slow Gen5 download speed

For the past three months I have been experiencing super slow Gen5 internet download speeds starting in late aftenoon until late at night. What is going on and what is HughesNet doing to fix the prob...
Performance
  • maratsade's avatar
    maratsade
    9 years ago

    I'm having a similar issue.  The company is working on these issues, trying to figure out where they come from. While it may seem nothing is happening, they're actually being proactive. 

Liz's avatar
Liz
Moderator
9 years ago

Thank you for this update, lostmtnman. I have not been informed of any particular work done in the past few days, but it could be possible that something has been done. Our engineers are constantly making adjustments to maintain network performance. We are expecting a general update from engineering this week, so hopefully that may shed some light on your recent improved experience. I'll post back once I have any news to share.

 

 

 

JonMc's avatar
JonMc
Freshman
9 years ago

I'm a new Gen5 customer... I have been unable to use this service at all since I signed up.  I don't believe it is equipment related as at 5:00 AM I attained back-to-back speed results that are at or above what we were promised.  I am currently gathering data on TestMy.net, but for what I am currently seeing, here are my results:

 

http://testmy.net/quickstats/JonMc

 

Will be updated over the next few days with more data points every 6 hours.

 

Please keep us posted on a resolution.  Currently I'm relying on my slow (6 Mbps) DSL connection as my primary.  I have only 1 device currently plugged into the HT2000W modem, no other devices use it (nor can they at these speeds).

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    9 years ago

    JonMc,

     

    Make sure to use the manual 25MB download test size with Gen5.  

    • JonMc's avatar
      JonMc
      Freshman
      9 years ago

      I have changed the auto-test to 25MB minimum size.  Will run for 3 days, 4 times a day.

  • Jrdane1's avatar
    Jrdane1
    Spectator
    8 years ago
    I was told my gateway was Missoula, Montana and there was snow there. I live in Texas where it rarely snows. So although this explains it, it doesn’t make me happy!
    • BirdDog's avatar
      BirdDog
      Assistant Professor
      8 years ago
      Jrdane1 wrote:
      I was told my gateway was Missoula, Montana and there was snow there. I live in Texas where it rarely snows. So although this explains it, it doesn’t make me happy!

      That is how satellite works, nothing they can do about weather at your gateway. It is basically  wireless service subject to weather conditions and gateways are required to get the signal to and from the satellite and interface to the internet.

       

      It does take some pretty severe weather to take a gateway offline.