Forum Discussion
Slow Gen5 download speed
- 9 years ago
I'm having a similar issue. The company is working on these issues, trying to figure out where they come from. While it may seem nothing is happening, they're actually being proactive.
Good morning lostmtnman,
Thank you for running these new tests to show this, we're compiling this data. We are expecting a general update from engineering soon, I'll post back once we hear from them.
Your patience and understanding are much appreciated.
I am with Hughesnet only for about three months --- initially good for the first few days, and then for the past 2.5 months download speeds are very low and volatile. I am using Windows 7 OS with nothing fancy installed; Hughes HT2000W modem. My main use is work related up-/ and down loading of relatively large CAD files, and well as remote CAD work (using OnShape). I have contacted the tech support but to no avail. It appears that the tech support cannot do anything about slow download/upload speeds and high volatility in speeds (see data below). All speed test data is recorded at my Hughesnet account speed test site. I have not experienced this bad of a service ever before with any other internet service provider. And, the problem is not in my computer or system, as I have tested three different computers, changed configurations, am directly hardwired to the modem, disabled everything I possibly can in order just to focus on the download/upload performance. I am also not streaming anything but use the connection for work and up- /downloading files. With all the arrangements, and all three computers, I am getting about the same results. The problem appears clearly to be at the Hughesnet end. It appears (and this is a hypothesis) that Hughesnet, in order to manage their overall traffic, throttles individual services down regardless of the level of the individual contract (and I have the highest available data contract and commitment). I, honestly, cannot recommend Hughesnet satellite service to anyone. My previous service provider was Comcast and prior to that AT&T. I never had to conduct "speedtests" as the connections were always stable and services predictable, and speed (down/up) variablity (measured as standard deviation) was within (+ -) 5 Mbps.
Here are some of my latest results from the hughesnet site (in total I have abot three months (from 10/1/2017- to today) of speed data):
| Show: 102550100150200 at a time. (Total: 61) | Page 1 of 3Next >>> |
01/11/2018 03:48 PM | 2361 | 2589 | Yes |
01/11/2018 03:47 PM | 2030 | 2486 | Yes |
01/11/2018 03:46 PM | 216 | 2846 | Yes |
01/05/2018 04:08 PM | 1098 | 2346 | Yes |
01/05/2018 03:56 PM | 1487 | 2470 | Yes |
01/05/2018 03:54 PM | 355 | 1524 | Yes |
01/05/2018 03:52 PM | 466 | 2339 | Yes |
01/05/2018 11:25 AM | 4811 | 2781 | Yes |
01/05/2018 11:23 AM | 1730 | 2965 | Yes |
01/05/2018 11:22 AM | 254 | 2729 | Yes |
Gary Waissi
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