I think I have everything per instructions, my OS is Ubuntu 18.04 LTS. What ever you need I'll get. This is the Download test at 25mb everything with the laptop identifier is no WIFI; https://testmy.n...
You're not stuck in a contract. You can get out any time, though you may have to pay an early termination fee. If you don't want to pay the fee, then you are choosing to stay in the contract; you are not being forced to stay.
If you stay, then you may want to post your technical problems with your system under Tech Support. People will help you maximize your experience. The Hughesnet reps may also chime in, but it's likely they will want you to troubleshoot your system on your end before they can diagnose the problem, if there really is a problem.
You may also want to realize that satellite internet is not for streaming or cord-cutting. The technology is very expensive and so broadband is rationed. You as a user need to learn how to budget your ration and you also need to learn how to optimize your netowrk.
As for dialup, you'd have a very hard time even getting on the internet -- but hey, have at it.
If it takes so long for you to do stuff, it may be because you have exceeded your data allotment. Data is not unlimited with satellite internet.
Complaining will not improve your situation, and your dire warnings to stay away from the ISP will not help other people either (many people, including myself and others who post here have been long-time customers and we have a very good experience with the system).
You'd do more good being proactive and learning how to manage your network and then helping others to do the same.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
More importantly, this area isn't for moaning about technical problems. In fact, it's meant as a forum for people to escape it. If you have a problem, bring it up in Tech Support, where it belongs, please.
I disagree I have excellent support i called them about the wifi not working a new modem was sent out to me right away. My service has been excellent even after using all my data. Never had a problem with billing.
Project went better than expected I started with traceroute google.com no options. Then I ran traceroute with option w10 a 10 second wait for ICMP a we bit of change. Next with w15 and t 16 big difference. I probably shouldn't have added the t 16 option so I reran the previous with w10 not the same results. I thought there might a change in type of service or something because 8 consistently falls out. I read the link on Latency that was posted so I added a few lines from a ping of google.com. Here is the link; https://drive.google.com/file/d/1kSK6840PO5XE6Wf0CT5Gx6ljeD_KHKFt/view?usp=sharing The man page for traceroute is here; https://drive.google.com/file/d/1J3aXZtdHy6jHNB4jM7dOWD3f6h7vIVO0/view?usp=sharing I don't know that I can add more but there certainly seems to be enough delay present to affect speed. Any for further suggestion for additional work with traceroute gladly accepted. Happy New Year!
Darn it is in Libre Office Writer I didn't even think that you wouldn't be able to open it. I can open Word files. I'll fix it in the Morn I seem to have lost the file, I tried to save it as a Word file and it disappeared.
Ah, Libre. I actually have it, but I hadn't tried using it The file itself just says "file" for the type, so I thought maybe it was something I didn't have, though I completely forgot about Libre and it wasn't showing up in my options. But, it opened just fine using it.
With that said, overall it looks pretty good. A couple of higher ones, but most of them fit within the expected range. It took me a couple second to remember what you said about the pauses when I saw those 10,000+ results. My jaw dropped. :p
I'm not really sure what to make of the dead hops and where they are in the results, but Mark may. Dead hops do often appear in trace routes, though, so it may be normal. Whenever I run a trace route there is nearly always one or two.
Interesting... Your gateway's provider is Suddenlink (173.219.233.206), which appears to be randomly inserting a 1 second delay... which is not really terrible.
What troubles me is when you open up the wait time to 15 seconds, you have a consistent 10 second delay added between your terminal the satellite, which might indicate some kind of handshaking protocol issue. It's always the second number, not the initial one though... and that's weird.
Are you on Linux natively or running through a VM?
Mark, I'm running Linux/Ubuntu 19.10 native. The gateway is in Ashburn, VA, that doesn't seem efficient, I would think there is plenty of chances for 1 second to slip in. Satellite handshaking protocol that's not the modem but the OS, I've always thought the new versions of Ubuntu 13+ were a little quirky nothing I every put my finger on. Gabe, if everything looks normal, IMO that's an aw shucks, but what do I know. I'll mark this solved. Thanks for the effort, Larry
AMA is Amarillo, TX, which kind of makes sense. Suddenlink is based in Tyler.
So, if you're in Oakdale (Modesto), your round trip distance to Satellite, Amarillo is twice 48,766mi. So, minimum possible overall lag is 522.65mS not including processing time.
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What ever you need I'll get. This is the Download test at 25mb everything with the laptop identifier is no WIFI; https://testmy.n...","body@stringLength":"586","rawBody":"I think I have everything per instructions, my OS is Ubuntu 18.04 LTS. What ever you need I'll get. This is the Download test at 25mb everything with the laptop identifier is no WIFI; https://testmy.net/quickstats/LGriffin The latency seems to be all over the scale but the last bunch I ran were all between 20-45%, but I have seen it as high as 97%. https://testmy.net/latency Thanks Larry","kudosSumWeight":0,"postTime":"2019-12-25T22:36:44.135-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Performance","text":"Performance","time":"2017-03-09T08:01:18.409-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:117874_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":12453},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:117874":{"__typename":"Conversation","id":"conversation:117874","solved":true,"topic":{"__ref":"ForumTopicMessage:message:117874"},"lastPostingActivityTime":"2020-01-01T15:10:26.139-05:00","lastPostTime":"2020-01-01T15:10:26.139-05:00","unreadReplyCount":18,"isSubscribed":false},"ModerationData:moderation_data:117874":{"__typename":"ModerationData","id":"moderation_data:117874","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:117874_1":{"__typename":"Revision","id":"revision:117874_1","lastEditTime":"2019-12-25T22:36:44.135-05:00"},"ForumReplyMessage:message:118059":{"__typename":"ForumReplyMessage","id":"message:118059","conversation":{"__ref":"Conversation:conversation:117874"},"author":{"__ref":"User:user:29869"},"revisionNum":1,"uid":118059,"depth":9,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Slow speed and Latency","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:118059"},"parent":{"__ref":"ForumReplyMessage:message:118057"},"body":"
Is that first link the results? What file format is it, as I can't open it with anything I have. Is it text (it's only 5.9KB)?
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Is that first link the results? What file format is it, as I can't open it with anything I have. Is it text (it's only 5.9KB)?
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Ah, Libre. I actually have it, but I hadn't tried using it The file itself just says \"file\" for the type, so I thought maybe it was something I didn't have, though I completely forgot about Libre and it wasn't showing up in my options. But, it opened just fine using it.
With that said, overall it looks pretty good. A couple of higher ones, but most of them fit within the expected range. It took me a couple second to remember what you said about the pauses when I saw those 10,000+ results. My jaw dropped. :p
I'm not really sure what to make of the dead hops and where they are in the results, but Mark may. Dead hops do often appear in trace routes, though, so it may be normal. Whenever I run a trace route there is nearly always one or two.
Ah, Libre. I actually have it, but I hadn't tried using it The file itself just says \"file\" for the type, so I thought maybe it was something I didn't have, though I completely forgot about Libre and it wasn't showing up in my options. But, it opened just fine using it.
With that said, overall it looks pretty good. A couple of higher ones, but most of them fit within the expected range. It took me a couple second to remember what you said about the pauses when I saw those 10,000+ results. My jaw dropped. :p
I'm not really sure what to make of the dead hops and where they are in the results, but Mark may. Dead hops do often appear in trace routes, though, so it may be normal. Whenever I run a trace route there is nearly always one or two.
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Interesting... Your gateway's provider is Suddenlink (173.219.233.206), which appears to be randomly inserting a 1 second delay... which is not really terrible.
What troubles me is when you open up the wait time to 15 seconds, you have a consistent 10 second delay added between your terminal the satellite, which might indicate some kind of handshaking protocol issue. It's always the second number, not the initial one though... and that's weird.
Are you on Linux natively or running through a VM?
Interesting... Your gateway's provider is Suddenlink (173.219.233.206), which appears to be randomly inserting a 1 second delay... which is not really terrible.
What troubles me is when you open up the wait time to 15 seconds, you have a consistent 10 second delay added between your terminal the satellite, which might indicate some kind of handshaking protocol issue. It's always the second number, not the initial one though... and that's weird.
Are you on Linux natively or running through a VM?
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Then I ran traceroute with option w10 a 10 second wait for ICMP a we bit of change. Next with w15 and t 16 big difference. I probably shouldn't have added the t 16 option so I reran the previous with w10 not the same results. I thought there might a change in type of service or something because 8 consistently falls out. I read the link on Latency that was posted so I added a few lines from a ping of google.com. Here is the link; https://drive.google.com/file/d/1kSK6840PO5XE6Wf0CT5Gx6ljeD_KHKFt/view?usp=sharing The man page for traceroute is here; https://drive.google.com/file/d/1J3aXZtdHy6jHNB4jM7dOWD3f6h7vIVO0/view?usp=sharing I don't know that I can add more but there certainly seems to be enough delay present to affect speed. Any for further suggestion for additional work with traceroute gladly accepted. Happy New Year!","body@stringLength":"1214","rawBody":"Project went better than expected I started with traceroute google.com no options. Then I ran traceroute with option w10 a 10 second wait for ICMP a we bit of change. Next with w15 and t 16 big difference. I probably shouldn't have added the t 16 option so I reran the previous with w10 not the same results. I thought there might a change in type of service or something because 8 consistently falls out. I read the link on Latency that was posted so I added a few lines from a ping of google.com. Here is the link; https://drive.google.com/file/d/1kSK6840PO5XE6Wf0CT5Gx6ljeD_KHKFt/view?usp=sharing The man page for traceroute is here; https://drive.google.com/file/d/1J3aXZtdHy6jHNB4jM7dOWD3f6h7vIVO0/view?usp=sharing I don't know that I can add more but there certainly seems to be enough delay present to affect speed. Any for further suggestion for additional work with traceroute gladly accepted. Happy New 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Slow speed and Latency","moderationData":{"__ref":"ModerationData:moderation_data:118061"},"body":"Darn it is in Libre Office Writer I didn't even think that you wouldn't be able to open it. I can open Word files. I'll fix it in the Morn I seem to have lost the file, I tried to save it as a Word file and it disappeared.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-01-01T01:32:48.437-05:00","lastPublishTime":"2020-01-01T01:32:48.437-05:00","metrics":{"__typename":"MessageMetrics","views":9008},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:117874/message:118061","repliesCount":7,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"222","rawBody":"Darn it is in Libre Office Writer I didn't even think that you wouldn't be able to open it. I can open Word files. I'll fix it in the Morn I seem to have lost the file, I tried to save it as a Word file and it disappeared.","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118061_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:118062":{"__typename":"ModerationData","id":"moderation_data:118062","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:118075":{"__typename":"ModerationData","id":"moderation_data:118075","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:118075":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:52490"},"id":"message:118075","revisionNum":1,"uid":118075,"depth":13,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"AcceptedSolutionMessage:message:118073"},"conversation":{"__ref":"Conversation:conversation:117874"},"subject":"Re: Slow speed and Latency","moderationData":{"__ref":"ModerationData:moderation_data:118075"},"body":"Mark, I'm running Linux/Ubuntu 19.10 native. The gateway is in Ashburn, VA, that doesn't seem efficient, I would think there is plenty of chances for 1 second to slip in. Satellite handshaking protocol that's not the modem but the OS, I've always thought the new versions of Ubuntu 13+ were a little quirky nothing I every put my finger on. Gabe, if everything looks normal, IMO that's an aw shucks, but what do I know. I'll mark this solved. Thanks for the effort, Larry","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2020-01-01T12:22:05.158-05:00","lastPublishTime":"2020-01-01T12:22:05.158-05:00","metrics":{"__typename":"MessageMetrics","views":8961},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:117874/message:118075","repliesCount":4,"readOnly":true,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"471","rawBody":"Mark, I'm running Linux/Ubuntu 19.10 native. The gateway is in Ashburn, VA, that doesn't seem efficient, I would think there is plenty of chances for 1 second to slip in. Satellite handshaking protocol that's not the modem but the OS, I've always thought the new versions of Ubuntu 13+ were a little quirky nothing I every put my finger on. Gabe, if everything looks normal, IMO that's an aw shucks, but what do I know. I'll mark this solved. Thanks for the effort, Larry","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118075_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:118076":{"__typename":"ModerationData","id":"moderation_data:118076","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:118076":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:12376"},"id":"message:118076","revisionNum":1,"uid":118076,"depth":14,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:118075"},"conversation":{"__ref":"Conversation:conversation:117874"},"subject":"Re: Slow speed and Latency","moderationData":{"__ref":"ModerationData:moderation_data:118076"},"body":"
There's no gateway (ground station) in Ashburn. They're all west of the Mississippi.
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AMA is Amarillo, TX, which kind of makes sense. Suddenlink is based in Tyler.
So, if you're in Oakdale (Modesto), your round trip distance to Satellite, Amarillo is twice 48,766mi. So, minimum possible overall lag is 522.65mS not including processing time.
AMA is Amarillo, TX, which kind of makes sense. Suddenlink is based in Tyler.
So, if you're in Oakdale (Modesto), your round trip distance to Satellite, Amarillo is twice 48,766mi. So, minimum possible overall lag is 522.65mS not including processing time.
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Slow speed and Latency","moderationData":{"__ref":"ModerationData:moderation_data:118079"},"body":"IIRC that is about right for a stationary orbit.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"48","kudosSumWeight":1,"postTime":"2020-01-01T15:10:26.139-05:00","lastPublishTime":"2020-01-01T15:10:26.139-05:00","metrics":{"__typename":"MessageMetrics","views":8934},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:117874/message:118079","repliesCount":0,"readOnly":true,"editFrozen":false,"body@stringLength":"48","rawBody":"IIRC that is about right for a stationary 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