Forum Discussion

dhorwath's avatar
dhorwath
Sophomore
8 years ago

Slow speeds only in prime time hours

I see there's other complaints but I'm not sure what was resolved with this issue.  I have the 15mg plan, using the HT1100 modem.  In the mornings I get 20+ download speeds using testmy.net.  Afternoo...
  • dhorwath's avatar
    dhorwath
    8 years ago

    Amanda has been working on my issue behind the scenes, so I thought I'd come on and mention that we are working through it.  The result is that I'll be switching to Gen 5 on a lower data plan than what I currently have.  With the compression of data on streaming that is used on Gen 5, I should be able to stay within the 30g.  Even if I go over 30g the throttled speed is better than what I have today so it's a no-brainer.

    thanks Amanda!

dhorwath's avatar
dhorwath
Sophomore
8 years ago
here's the result this morning,    http://testmy.net/db/6zjL81Vh3
it's been like this for a week now, fast in the mornings, but when I get home from work it's really slow
  • alfsly's avatar
    alfsly
    Freshman
    8 years ago

    Was there any resolution, this is th exact same scenario as with me.

    • dhorwath's avatar
      dhorwath
      Sophomore
      8 years ago

      Amanda, did the engineers respond to my latest test?

      If you want, I can be contacted at the phone number on my account.

      It looks like I'm stirring up a hornets nest on here with others that must be on the same beam