Forum Discussion
Slow speeds
I received a new phone call last week from Jessica, who had me repeat speed tests and checked on everything. She is an outstanding Rep! She found the same issue, slow speeds and promised to escalate the issue. I then received a voicemail from 4th level? support with a call back number. I just got off the phone with them and they found that it is a beam issue that is being worked on. I was offered a discount for my trouble and told that the beam issue would be fixed as soon as possible. A Tech is also being sent to my house to repoint my dish, as I was told it is slightly misaligned.
Amanda, thank you for your help with this. I appreciate the customer service HughesNet has provided.
Tim
To have speed issues escalated to the HN reps on this site, please follow the protocol here:
https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
You have already taken some speed measurements, but you may want to take more at different times of the day and over more days.
Also, keep in mind that the can vary for many reasons (such as how many people are on a particular beam. See legal.hughesnet.com: "Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy."
Note that the file size for upload speeds should be 4 MB (you've used 25MB)
