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trpost60's avatar
trpost60
Freshman
7 years ago
Solved

Slow speeds

I just got off the phone with tech support and had a very unsatisfactory call. The rep was telling me she was showing download speeds to my modem of 40+Mbps, while the testmy.net speeds for me were l...
Performance
Slow speed
  • trpost60's avatar
    trpost60
    7 years ago

    I received a new phone call last week from Jessica, who had me repeat speed tests and checked on everything. She is an outstanding Rep! She found the same issue, slow speeds and promised to escalate the issue. I then received a voicemail from 4th level? support with a call back number. I just got off the phone with them and they found that it is a beam issue that is being worked on. I was offered a discount for my trouble and told that the beam issue would be fixed as soon as possible. A Tech is also being sent to my house  to repoint my dish, as I was told it is slightly misaligned.

     

    Amanda, thank you for your help with this. I appreciate the customer service HughesNet has provided.

     

    Tim

Amanda's avatar
Amanda
Moderator
7 years ago

Hello trpost60,

 

Welcome to our community and thank you for your post. I've already located your account and have begun the investigation process. These speeds you are seeing are quite low, so we definitely want to get to the root of that problem. I'll come back to you with any updates or if I need more information from you. In the meantime, please perform a few more tests in case we need to escalate this. maratsade has provided you the standard instructions.

 

Thanks.

Amanda

Dantheman1456's avatar
Dantheman1456
New Poster
7 years ago

I am gettion only 0.4 to 0.6 Mbps.  Because I've used my data allowance I should be getting 1 to 3 Mbps.  Can anyone tell me what is going on.  I've been with Hughsnet just over a month and have to say it is the most dismal IT experience I have ever had.