Forum Discussion

trpost60's avatar
trpost60
Freshman
6 years ago

Slow speeds

I just got off the phone with tech support and had a very unsatisfactory call. The rep was telling me she was showing download speeds to my modem of 40+Mbps, while the testmy.net speeds for me were l...
Performance
Slow speed
  • trpost60's avatar
    trpost60
    6 years ago

    I received a new phone call last week from Jessica, who had me repeat speed tests and checked on everything. She is an outstanding Rep! She found the same issue, slow speeds and promised to escalate the issue. I then received a voicemail from 4th level? support with a call back number. I just got off the phone with them and they found that it is a beam issue that is being worked on. I was offered a discount for my trouble and told that the beam issue would be fixed as soon as possible. A Tech is also being sent to my house  to repoint my dish, as I was told it is slightly misaligned.

     

    Amanda, thank you for your help with this. I appreciate the customer service HughesNet has provided.

     

    Tim

Dantheman1456's avatar
Dantheman1456
New Poster

I am gettion only 0.4 to 0.6 Mbps.  Because I've used my data allowance I should be getting 1 to 3 Mbps.  Can anyone tell me what is going on.  I've been with Hughsnet just over a month and have to say it is the most dismal IT experience I have ever had.

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

Dantheman, you are posting in someone else's thread. Please start your own  thread by going to the Tech Support page again and clicking on Start a topic.    You can copy what you wrote here and paste it into that thread. 

 

Remember too that Hughesnet doesn't guarantee speeds -- they vary considerably depending on things such as network traffic, weather, network management, etc.  Section 1.1 of the subscriber agreement states that "Stated speeds and uninterrupted use of service are not guaranteed. Actual speeds will likely be lower than the maximum speeds during peak hours. In addition, when connected to the Service using Wi-Fi, the user’s experience will vary based on the proximity to the Wi-Fi source and the strength of the signal, and its usage is subject to the Fair Access Policy. "  (see http://legal.hughes.com/SubAgree-03-16-17.cfm)

 

To have speed issues checked and addressed on this community, a certain protocol is required. Please read about it here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

Dantheman1456 wrote:

I am gettion only 0.4 to 0.6 Mbps.  Because I've used my data allowance I should be getting 1 to 3 Mbps.  Can anyone tell me what is going on.  I've been with Hughsnet just over a month and have to say it is the most dismal IT experience I have ever had.