slow to no speeds

Sorry to add to your frustration, but the reps will ask for speed tests. It seems you may have run some already, so could you share the URL to your Testmy.com results page? It should be https://testmy.net/quickstats/your-username. Replace "your-username" with the username you use for your Testmy.net account.  If you don't have a Testmy.net account, you should get one. it's free. 

If you're on Gen 5, run the 25 MB manual test for downloads, and the 4 MB manual test for uploads (for Gen 4 it's 12 up and 3 down).  You should run batches of tests, maybe 3 at a time, 5 minutes apart, at different times of the day. If at all possible, the device you use for testing should be connected directly to the modem.

If you have no data left, then please wait to see what the HN reps say. They will be back on Monday.

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

bcnowlin wrote:

Someone told me to start my own topic so her goes.  Several months ago I had the same problem and talked and texted till I was blue in the face.  Finally got escalated to the top and Bingo it was perfect for several months. then all of a sudden 2 months ago it went down to the bottom again to the point of using all data and not getting anywhere.  I just don't know anymore whtat to do.  The mytest shows an graph like sawteeth and stops and starts. I have tested all my gigs and tokens till I have 1 token left.  Even one girl told me that one or two down is ok because they don't guarantee speeds. LOL.   I don't want to keep buying tokens. Frustrated is not the word!!!!

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bcnowlin wrote:

hen all of a sudden 2 months ago it went down to the bottom again to the point of using all data and not getting anywhere.  

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If you're all of a sudden using all of your data quickly, this may suggest that something is sapping your data, and your bandwidth (speed), that you aren't aware of.  

BTW, with the looks of your current speeds, it wouldn't at all surprise me that the problem is congestion due to all of the new devices that have been introduced to the system since Christmas.  Many people are seeing the same peak usage period slowdown.  I'm not sure where you are, but the peak usage slowdown can start around 6PM EST, especially with all of these new devices coming online.  

This thread and this thread may help with your data issue.  Also, on this page you can see what is connected, and what was, but is no longer, so you can see if something is connecting that you aren't aware of, even if it's one of your regularly used devices.  Sometimes previously connected devices can connect on their own and use data without us knowing, and for various things.  

This 5G is ridicolus .  Should have kept my dish network. works better than this Hughes 5g crap.  No rain, no snow, no wind, beautiful night skys with stars and internet works so slow as well as dial up. This has been ongoing since setup new service. early mornings before the sun rise and at a slow time when everyone is sleeping wi the worst for me. Considering to change network as soon as contract is fullfilled.  Only support you get is from someone out of the country.  I want an internet to work when I wamt it and not when they want to offer it.. Sales speech was that satelite was closer to earth bigger satelite dish with less outages... Tell you anything to get you to sign up.. its **bleep** Service...