Forum Discussion
Speed issues, can't stay on chat for Help
Hi bronccat,
Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.
Thank you for your cooperation and understanding.
-Liz
I need results. Again, I am not there so there's no point in me updating those apps and proving that I did.
I explained all of this above. There is a problem and I need it resolved - and updating Hulu isn't going to fix the testmy results. $&#*@?
Now, all of that being said, if I have to jump through hoops before they are "allowed" to escalate - then just say it.
BTW, this isn't a CO-OP I'm a paying customer and expect better. I'm not going to apologize for my frustration either.
Hi bronccat,
It's ok to be frustrated, I understand.
Our diagnostics show the HughesNet equipment is functioning normally. However, we don't know the details of the devices and apps you're using to stream, which may be affecting your internet performance. You may see a difference if you stream on updated apps and devices. Without the ability to troubleshoot further with you, the root cause will remain unknown.
-Liz
