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How do I contact customer service?

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Freshman

How do I contact customer service?

Tried to change our plan online because the HughesNet customer service phone number answers with "Your call cannot be completed as dialed. Please check the number and dial again. One Three Nineteen." 

2 ACCEPTED SOLUTIONS

Accepted Solutions
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Moderator
Moderator

Re: How do I contact customer service?

Hmm, I'm looking at your latest bill and the only charge is for the $27.74; that's the total charge on this bill.

 

Can you please let me know what you're looking at that shows otherwise?

 

Please private message me a screenshot of what you're referring to, I'd like to make sure we're on the same page. For your reference, here's how to take a screenshot.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Distinguished Professor IV

Re: How do I contact customer service?

@DJ99 

 

Keep in mind that HughesNet uses forward billing.  Each bill is for the month ahead, not the month already used.  In effect, if something is changed a half day into your new cycle the prorated amount would concern the remaining 29.5 days, not the half day already used up until that point.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit

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11 REPLIES 11
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Distinguished Professor II

Re: How do I contact customer service?

Call centers for most companies are experiencing higher call volume, so the system gets clogged. Keep trying  866-347-3292, and try earlier in the morning.   Depending on what type of help you need, you can also use live chat.

 

DJ99 wrote:

Tried to change our plan online because the HughesNet customer service phone number answers with "Your call cannot be completed as dialed. Please check the number and dial again. One Three Nineteen." 


 

Highlighted
Distinguished Professor IV

Re: How do I contact customer service?


@DJ99 wrote:

Tried to change our plan online because the HughesNet customer service phone number answers with "Your call cannot be completed as dialed. Please check the number and dial again. One Three Nineteen." 


You should be able to do so.  If you sign into the HughesNet MyAccount site, then hover your pointer over Shop/Upgrade and click on Plans & Pricing, you should be able to see what plans are available to you.  You can then click on what's shown to see the prices, and if you want to upgrade or downgrade your plan, you should be able to do so by adding the new chosen plan option to your cart and completing the transaction.  Any prorated charges or credits will then appear on your next bill.  

 

Hope this helps.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit
Highlighted
Freshman

Re: How do I contact customer service?

Just tried 3 times again. It doesn't ring... just "Your call cannot be completed as dialed. Please check the number and dial again."

Highlighted
Freshman

Re: How do I contact customer service?

I was able to change my plan online. The problem is that I guess I didn't realize that I had do that on the exact day of rollover, not the day before, so it charged me for my old plan + my new plan for last month. I need to contact customer service to point out that mistake.

Still unable to contact customer service. Just get "Your call cannot be completed as dialed. Please check the number and dial again."

Highlighted
Distinguished Professor II

Re: How do I contact customer service?

The mods here may be able to help with your issue.  @Liz 

 

Highlighted
Moderator
Moderator

Re: How do I contact customer service?

Hello!

 

Glad to see you were able to change your service plan online! There's no need to wait to change, one can change plans at any time during the billing cycle. If in the middle of a cycle, then prorated charges and credits will apply, which happened in this case.

 

Since you changed plans so close to your billing date, you had a little prorated charge for the new 10 GB plan on top of next month's charge for the 10 GB plan, and you had a little prorated credit for the old 50 GB plan. Then you also have a promotional discount which brings everything down significantly, so that's good!

 

Hope that clears things up. You can view a breakdown of these prorated items in your latest bill by following these steps: http://hninfo.us/viewbill


Then open the bill and click the "Account Charges" link in the bottom left corner.

 

Hope that clears things up!
 

-Liz

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Freshman

Re: How do I contact customer service?

The ONLY charges I see are for the usual amount for our old plan and an additional $27.74 for "Recurring/One Time Charges".  

It appears that we were charged $27.74 for the half day that we switched plans. 

 

Highlighted
Moderator
Moderator

Re: How do I contact customer service?

Hmm, I'm looking at your latest bill and the only charge is for the $27.74; that's the total charge on this bill.

 

Can you please let me know what you're looking at that shows otherwise?

 

Please private message me a screenshot of what you're referring to, I'd like to make sure we're on the same page. For your reference, here's how to take a screenshot.

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

Highlighted
Distinguished Professor IV

Re: How do I contact customer service?

@DJ99 

 

Keep in mind that HughesNet uses forward billing.  Each bill is for the month ahead, not the month already used.  In effect, if something is changed a half day into your new cycle the prorated amount would concern the remaining 29.5 days, not the half day already used up until that point.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit

View solution in original post