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Re: Extremely slow speed

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Freshman

Re: Extremely slow speed

Very slow speed I agree we are not getting what was promised,, I have two internet companies , thinking Hughesnet was better in regard to speed .
My other internet is only internet 5 , and it's faster than this much faster ...
I currently still use their internet service now when I have slow speeds with Hughesnet... 😳 something just isn't right here , my other company not to mention any names but even if I did no one has heard of them before ..
I can tell you they are from South FL and it's not Satellite internet ..
I ordered cause of the commercial but if things don't change when this contract ends I am done with Hughesnet ..
The commercial is advertising falsely also I have heard from reading here that after three months the bill increases..
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Distinguished Professor IV

Re: Extremely slow speed


@BAKER072 wrote: 
The commercial is advertising falsely also I have heard from reading here that after three months the bill increases..

Just like on the HughesNet website, the TV commercials have fine print.  As well, the HughesNet Subscriber Agreement is available for anyone on the net to read, and every prospective customer should read that agreement before signing up for service.  Along the same lines, everyone should thoroughly research HughesNet before making the decision of signing up for it, especially considering the fact that it comes with a 24 month commitment.  IOW, know what you're buying before you buy it.

 

There is no bill increase after three months unless you signed up through a reseller that offered such.  Initial plan discounts with HughesNet proper, if they are offered at the given time, are for either 12 months or 24 months, and such is indicated on the website and/or during the sales call.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit

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Distinguished Professor II

Re: Extremely slow speed

They didn't promise you anything. In fact, they say clearly, in several places, that speeds are not guaranteed. 

 

If your other company is not satellite internet, then there's no comparison, as satellite internet works differently than terrestrial internet simply because of physics.

 

No, the commercials are not advertising falsely. 

 

This is a tech support site. If you have tech support needs, start a new topic by going to the Tech Support page and clicking "start a topic."  For idle chat, go to social media such as Facebook, Twitter, etc.

Highlighted
Distinguished Professor IV

Re: Extremely slow speed


@BAKER072 wrote: 
The commercial is advertising falsely also I have heard from reading here that after three months the bill increases..

Just like on the HughesNet website, the TV commercials have fine print.  As well, the HughesNet Subscriber Agreement is available for anyone on the net to read, and every prospective customer should read that agreement before signing up for service.  Along the same lines, everyone should thoroughly research HughesNet before making the decision of signing up for it, especially considering the fact that it comes with a 24 month commitment.  IOW, know what you're buying before you buy it.

 

There is no bill increase after three months unless you signed up through a reseller that offered such.  Initial plan discounts with HughesNet proper, if they are offered at the given time, are for either 12 months or 24 months, and such is indicated on the website and/or during the sales call.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit

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Freshman

Re: Extremely slow speed

Thank you that does help me and your right I agree with you regarding a 24 month contract , I should have looked into this further, before I agreed to it that's on me.
For a future reference , going forward should I have any issues , when you talk about opening a ticket by that you mean create a new subject for tech support to help me .
Highlighted
Distinguished Professor IV

Re: Extremely slow speed


@BAKER072 wrote: 
For a future reference , going forward should I have any issues , when you talk about opening a ticket by that you mean create a new subject for tech support to help me .

Yep.  If/when you do, try to describe the issue as best you can, and anything that you've tried thus far to diagnose or fix the issue.  That can include anything that a rep may have tried or done or instructed you to try or do, as with most of us on here being fellow customers we don't have access to see case notes on what's already been done.  Only the reps on here (Liz, Damian, Remy, etc) have that access, but much of the time it will be fellow customers who will try to help you, or at least in the beginning.  You can tell if someone is a rep by the "moderator" tag next to their name.


AMD Ryzen 5 3400G | XPG SX8200 Pro 500GB M.2 NVMe SSD | Western Digital Blue 500GB HDD | 16GB Corsair DDR4-3000 | Windows 10 Pro 64-bit