Speed
New to Hughesnet. Swapped provider because of advertised 25mbps. So far a joke. I'm sorry already and when I called support my disappointment only escalated. Don't think I'll recommend. Is there a gra...
Forum Discussion
so slow the speed test timed out. my advice is just stop paying--document speeds below 25-which is everyday==go to court--judge judy will drill them. start a you tube channel snd show their ad and then your buffering
gw86054 wrote:so slow the speed test timed out. my advice is just stop paying--document speeds below 25-which is everyday==go to court--judge judy will drill them. start a you tube channel snd show their ad and then your buffering
And make sure to also show the part of the ad that says, "Speeds and uninterrupted use are not guaranteed."
Or the OP could simply go through the proper procedure to get help.
Don't pay, eh? Interesting advice. You evidently forget about a little thing called credit and the reports on such that follow you throughout your life. A collections ding on those reports does wonders for that credit.
- Welcome to Hughesnet. Words like S-L-O-W, unreliable and intermittent barely begin to describe it. And don’t forget expensive. Laws of physics account for the some of the issues—horrid lag, insufficient bandwidth (especially in prime time or during widely watched events—e.g., Sunday football), natural events like rain that interfere with receiver or just overcast that slows the system even more. But when you’re somewhere that has no better service available, as my wife says, “It’s country living. Get used to it.”
Satellite internet has limited bandwidth, and if everyone wants to watch football, or stream a show, the limited bandwith goes fast and things get slow. Limited bandwidth accounts for issues during prime time because everyone is taxing the limited system.
The laws of physics are responsible for the latency, not the bandwidth.
Do you have any alternatives that you could go with? Depending on where you live, you may have wifi provided by phone companies.
Jabbits wrote:
Welcome to Hughesnet. Words like S-L-O-W, unreliable and intermittent barely begin to describe it. And don’t forget expensive. Laws of physics account for the some of the issues—horrid lag, insufficient bandwidth (especially in prime time or during widely watched events—e.g., Sunday football), natural events like rain that interfere with receiver or just overcast that slows the system even more. But when you’re somewhere that has no better service available, as my wife says, “It’s country living. Get used to it.”
Are you Mr. Hughes?
Slow speed ! How about no speed ! For the past 3 months i have been unable to access the internet between the hours of 4pm and 10pm East Coast Time and yet they just raised the price of the service by $30 ?
- Satellite internet broadband is limited and must be shared by all subscribers.
- The more subscribers using the system, the less broadband and the lower the speed.
- This is especially during prime time.
- "No speed" is an exaggeration.
- To have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
- Show where they raised the price of the service. Are you sure the $30 wasn't a discount that lapsed?
- This is a tech support community. You'd benefit yourself if you used it for tech support.
It'd be nice if the mods locked this thread, as it's derailed into a complaints thread -- this is not the purpose of this community.
SFXPHIL wrote:
Slow speed ! How about no speed ! For the past 3 months i have been unable to access the internet between the hours of 4pm and 10pm East Coast Time and yet they just raised the price of the service by $30 ?
- God bless your heart, your post is complete nonsense.
- Judge Judy, really?
- If you have grievances you would like to air out, have someone read the subscriber agreement to you so you can learn how to do so via binding arbitration, as walking into court would get you pretty much laughed at.
- Given that speeds and performance are not guaranteed, recording speeds of under 25 Mbps is pointless.
- Have someone explain their ads to you, especially the legal disclaimers.
gw86054 wrote:
so slow the speed test timed out. my advice is just stop paying--document speeds below 25-which is everyday==go to court--judge judy will drill them. start a you tube channel snd show their ad and then your buffering
