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gen 5 upgrade

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Sophomore

gen 5 upgrade

I was wondering if I move to gen 5 from gen 4. Do i need an installer come out. Or can I just hook up new modem? Also I see that gen 5 has plans that show for new customers that are cheaper for 12 months. Does that include us that upgrade?

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Accepted Solutions
Sophomore

Re: gen 5 upgrade

Mods can disregard. I called and they will be installing on the 29th. Had the offer of free activation and install. Or $20 off per month for 12 months

13 REPLIES

Re: gen 5 upgrade

For current customers go to upgrade.hughesnet.com for the current upgrade deals... 

 

As of now the Gen5 upgrades are not listed, it says Gen5 upgrade plans coming soon...  

 

Hopefully they give us current customers a deal to upgrade!  I myself am still on an old plan and system from 2008!  I'd like to see higher Free Zone limits (I currently have Unlimited - why I never upgraded to Gen4).

Assistant Professor

Re: gen 5 upgrade

It will depend... If you have an HN9000 right now, yes you will need a new install to get Jupiter 2 service.  If you are already on Jupiter One with an HT1000 or HT1100, all you will need is a new modem unless Hughes decides to put you onto Jupiter Two for some reason.

Sophomore

Re: gen 5 upgrade

I have the ht1100 modem. I  see that they have a plan that is 20 mbs which is double the amount i have now. It shows it is cheaper for the first 12 months. and then it goes up to about what i pay now. I would like to have faster internet also.

Tags (1)

Re: gen 5 upgrade

Are you currently leasing your equipment?  I seen the lease fee for Gen 5 equipment it going up to $14.99.  The modem includes a Wi-Fi router I assume that's why they are changing an additional $5.  

 

I currently own my equipment, but I imagine to upgrade I would have to pay the equipment charge again, or go with the LEASE option? 

Freshman

Re: gen 5 upgrade

I just pulled up Gen 5 offers, and the offer they have for me to up grade, The Online offer that runs out 6/30/2017

 Looks like you can rent for $14.99 a month Or Buy for $349.00

 

$49.00 a month for 20 Gigs

$69.00............... 30 Gigs

 

And you still get the 50 GB/month of FREE data to use during off-peak hours (2am - 8am).

~
All HughesNet Gen5 Plans Include:

Faster Speeds
25 Mbps download and 3 Mbps upload speeds.†

Built-In Wi-Fi
Connect your home like never before.

No Hard Data Limits††
Even if you exceed your plan data, we won't cut you off or charge you more. You can stay connected at reduced speeds until the next billing cycle.

Video Data Saver§
Watch more videos using less data. HughesNet Gen5 automatically adjusts data rates for streaming video to deliver great picture quality while using less of your data.

Bonus Zone
50 GB/month of FREE data to use during off-peak hours (2am - 8am).

24-month Commitment
All service plans require a 24-month commitment.

 

 In my opinion this is a way better plan than Verizon Wireless. If your running thru 30 Gigs of Data Streaming your watching U-Tube Videos 7 days a week..

 https://www.hughesnet.com/get-started#14716

 

JH
New Poster

Re: gen 5 upgrade

Have you called in to see if they would allow you to upgrade?  upgrade.hughesnet.com just says coming soon.  I called and they wouldnt allow me to upgrade.  They said they are upgrading customers from Gen 3 to Gen 5 then they will allow Gen 4 customers to upgrade to Gen 5.

 

I installed my system less than a month ago based on the 3rd party sales companies recommendation to upgrade to Gen 5 on March 16th.  Now I am being told I can't.  That is if the customer service agent this morning was telling me the truth.

Freshman

Re: gen 5 upgrade


JH wrote:

Have you called in to see if they would allow you to upgrade?  upgrade.hughesnet.com just says coming soon.  I called and they wouldnt allow me to upgrade.  They said they are upgrading customers from Gen 3 to Gen 5 then they will allow Gen 4 customers to upgrade to Gen 5.

 

I installed my system less than a month ago based on the 3rd party sales companies recommendation to upgrade to Gen 5 on March 16th.  Now I am being told I can't.  That is if the customer service agent this morning was telling me the truth.


~ ~ ~

 

I just tried to purchase one of Gen5 up Grade plans, and it looks like the earliest for the new install will be around April 2nd are 3rd... in my area... Their should be no reason for you not being able to up grade your plan with newer equipment like the Gen5.

I will try again later...

Sophomore

Re: gen 5 upgrade

I never called. I did put my address in and it say gen 5 is in my area. I find that if you come here, you get a better answer from one of the mods. I was just wondering, it says you must be a new customer to get the savings. Well if you want to get all tech. You are a new customer when you upgrade to gen 5. Because you start a new contract for 2 years.

Adjunct Instructor

Re: gen 5 upgrade

", it says you must be a new customer to get the savings. Well if you want to get all tech. You are a new customer when you upgrade to gen 5. Because you start a new contract for 2 years."

 

The contract would be new, but the customer would not be.