Forum Discussion

bos2420's avatar
bos2420
Junior
6 years ago

Connection Problems- Only with AOL

The problem started a week to 10 days ago.  I can not connect to AOL via my hughes Gen5 connection.  We both use aol mail (yes, I know there are better options, and I may look into that, but when you...
Performance
  • GabeU's avatar
    GabeU
    6 years ago

    bos2420 

     

    One other thing is that, if you'd like to schedule the file downloads, but you don't like the idea of leaving your PC on (I don't), or messing with trying to schedule the downloads to your PC, you can schedule the file download(s) to your Android or IOS device using the PlayOn Cloud app, then copy the files to your PC.  

     

    BTW, don't forget to change the resolution on the app if you want it to be better than standard.  I'm fine with standard, which is DVD quality, but some people want it to be better, regardless of the increased file size for the program/movie.  I believe 720p is the maximum resolution, but that's still very good.  

     

    If you try it and you like it, please let us know.  I'm still deciding whether to get it, though I probably will.  It's cheap, and lets you easily take advantage of the Bonus Zone data, and even those twenty days of data resets with your upgrade (make sure first, though, of course).  :)

MarkJFine's avatar
MarkJFine
Professor

If the DNS records are corrupted, you have to turn off every device connecting to the modem before rebooting the modem. Failing to do that may just re-corrupt the DNS entry because you're likely repopulating it with the bad one instead of getting the correct one off the internet. The correct procedure is:
1. Turn off all devices (computers, phones, anything connected)
2. Turn off the modem and or any additonal routers by unplugging the power cord from the wall socket.

3. Wait a minute and restart modem/routers.

4. Wait until the system light on the modem is lit and start turning your devices back on.

bos2420's avatar
bos2420
Junior
6 years ago

gaines-

Ahh, the mysteries of the internet.  While I don't understand all that, I kind of get what you are saying.  However, it has been 10 days, at least.  Getting pretty old. 

 

Mark-

Another solution that doesn't make sense to me (NOT a criticizm, just above my pay grade) but I am willing to try anything.

 

So, tried that.  Shut off all the laptops, desktop, and phones (even though they are not connected to the network)  Unplugged modem.  Made a sammich.  Plugged back in, and turned on computers after modem was all lit up.  No joy. 

 

I would like to try a new modem.  Will contact CS and see if they can read this thread and advise.  I hate going through phone support, or even on-line support, as they have to follow the 'book' (and I get that) but I am 22 chapters into the book already, but they have to start on page 1-  "Turn the modem off, and turn it on again."  Siiiiiigh

  • bos2420's avatar
    bos2420
    Junior
    6 years ago

    Apparently, this happens with any 'Old Timey' website.  :smileyvery-happy:

    Just tried to look at a link on Yahoo.  Same error message.  Figured it was just the link.  Tried to go to Yahoo.com.  Nope.  

    Went to the phone hotspot.  Loads right up.  

     

    E-mail sent to Customer Service, requesting to test a new modem. 

    • MarkJFine's avatar
      MarkJFine
      Professor
      6 years ago

      I can guarantee you that if the modem is allowing you to get to a web page anywhere at all, it's not broken. There's something else that's route-related. Whether it's your local DNS (which is what my procedure fixes), or the DNS your modem is attempting to use, or (and this is a distinct possibility) the route to AOL is broken. But replacing the modem isn't going to fix any of that.

       

      We've eliminated the first question. To eliminate the second question, go to http://192.168.42.1/dns.htm (you may need to put in your wifi administrator password). Is the "Obtain from ISP" box checked?

      • bos2420's avatar
        bos2420
        Junior
        6 years ago

        Mark,

        That address will not connect.  Where am I trying to go?  Router, or modem?

         

         

    • gaines_wright's avatar
      gaines_wright
      Tutor
      6 years ago
      bos2420 wrote:

      Apparently, this happens with any 'Old Timey' website.  :smileyvery-happy:

      Just tried to look at a link on Yahoo.  Same error message.  Figured it was just the link.  Tried to go to Yahoo.com.  Nope.  

      Went to the phone hotspot.  Loads right up.  

       

      E-mail sent to Customer Service, requesting to test a new modem. 

        Ah, the plot thickens!  Here's what I get running traceroute to aol.com:

       

      traceroute to aol.com (106.10.218.150), 30 hops max, 60 byte packets
      1 192.168.42.1 (192.168.42.1) 0.278 ms 0.249 ms 0.231 ms
      2 100.67.205.153 (100.67.205.153) 0.470 ms 0.523 ms 0.610 ms
      3 dpc6935186182.direcpc.com (69.35.186.182) 627.393 ms 687.188 ms 687.168 ms
      4 dpc6935188058.direcpc.com (69.35.188.58) 687.121 ms 707.026 ms 707.022 ms
      5 ae13-575.edge3.Denver1.Level3.net (4.28.103.141) 706.975 ms 725.744 ms 725.895 ms
      6 * * *
      7 PCCW-level3-30G.Dallas1.Level3.net (4.68.110.246) 791.410 ms 791.437 ms 791.389 ms
      8 TenGE0-1-0-17.br02.hkg12.pccwbtn.net (63.218.174.61) 981.199 ms 786.976 ms 766.663 ms
      9 63-216-176-170.static.pccwglobal.net (63.216.176.170) 756.616 ms 766.603 ms 744.669 ms
      10 et-3-3-0.pat1.sgy.yahoo.com (183.177.82.40) 764.490 ms 774.403 ms 838.837 ms
      11 ae-5.msr1.sg3.yahoo.com (203.84.209.87) 838.634 ms 789.498 ms 789.302 ms
      12 ae-2.clr2-a-gdc.sg3.yahoo.com (106.10.128.5) 789.140 ms ae-2.clr1-a-gdc.sg3.yahoo.com (106.10.128.3) 879.374 ms 779.340 ms
      13 lo0.fab1-3-gdc.sg3.yahoo.com (106.10.131.217) 865.655 ms lo0.fab2-3-gdc.sg3.yahoo.com (106.10.131.216) 855.578 ms lo0.fab4-3-gdc.sg3.yahoo.com (106.10.131.214) 889.348 ms
      14 lo0.usw2-1-lba.sg3.yahoo.com (106.10.128.239) 889.240 ms lo0.usw1-1-lba.sg3.yahoo.com (106.10.128.238) 869.501 ms lo0.usw2-1-lba.sg3.yahoo.com (106.10.128.239) 859.566 ms
      15 w2.src4.vip.sg3.yahoo.com (106.10.218.150) 779.505 ms 779.419 ms 789.324 ms

       

        As you can see, yahoo.com shows up several times.  Like I said before I'm not sure about what all of this means, but it looks like yahoo.com is on the way to aol.com.  Or maybe I should say it's in the way.  :>)>

       

         I doubt the modem is your problem.  I think the problem is past the Hughes gateway.  I'm surprised you haven't heard from a mod about this yet.  Like I said, I've seen problems that were similar before.

       

        BTW if you upgrade to gen5, make sure you don't plug the modem in to your system until the bonus period,  otherwise you'll take a big hit to your anytime data just for the modem to initialize.

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        6 years ago
        gaines_wright wrote: 

        BTW if you upgrade to gen5, make sure you don't plug the modem in to your system until the bonus period,  otherwise you'll take a big hit to your anytime data just for the modem to initialize.

        To prevent any confusion to the OP or anyone else who reads through this thread, the above statement is incorrect.  Neither data required for modem activation and initialization, nor that required for a modem software update/upgrade, is deducted from customer data.  

         

        Specifically regarding the OP, an upgrade to Gen5 would almost assuredly require a tech visit, at which time the tech would power the new modem to start the activation and initialization process.  As well, the OP would receive the initial twenty days of data replenishment that new customers, and those upgrading from legacy plans to Gen5, are given, so even in the event that there was some type of system glitch and the above mentioned data was incorrectly drawn from the OP's data bank, it wouldn't matter.