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Data Tokens

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New Poster

Data Tokens

I have 144.2gb of unused data tokens that I purchased, and would like to receive a refund for them.

 

Back during the Christmas holidays, HughesNet had a sale on data tokens; buy 5gb for $15 and receive 3gb free. That reduced the cost to $1.875 per gb. I don’t remember the exact amount, but I purchased over $300 worth of data tokens. At that time, I was typically using more than my 20gb monthly allowance. Now, I find that I don’t usually use my entire data allowance, and I could use the money.

 

The value of the remaining data tokens is approximately $270. Since these data tokens have not been used, and probably will never be used. Please consider my request for a refund.

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator
Moderator

Re: Data Tokens

Good morning all,

 

Once tokens are applied to an account, they cannot be taken back. We don't refund tokens. Your feedback has been discussed and sent up for consideration, thank you!

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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30 REPLIES 30
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Distinguished Professor III

Re: Data Tokens

Data tokens are non-refundable.

EDIT:

6.4 UNUSED DATA TOKENS.

You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service.

Source: https://legal.hughesnet.com/SubAgree-03-16-17.cfm

 

GeneHagberg wrote:

I have 144.2gb of unused data tokens that I purchased, and would like to receive a refund for them.

 

Back during the Christmas holidays, HughesNet had a sale on data tokens; buy 5gb for $15 and receive 3gb free. That reduced the cost to $1.875 per gb. I don’t remember the exact amount, but I purchased over $300 worth of data tokens. At that time, I was typically using more than my 20gb monthly allowance. Now, I find that I don’t usually use my entire data allowance, and I could use the money.

 

The value of the remaining data tokens is approximately $270. Since these data tokens have not been used, and probably will never be used. Please consider my request for a refund.


 

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New Poster

Re: Data Tokens

I agree with the contract below statement. However, I am currently a HughesNet Subscriber, and the value of the Data Tokens has not lapsed. Thus, I am eligible for a refund at this time.

 

6.4 UNUSED DATA TOKENS.

You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service.

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Distinguished Professor III

Re: Data Tokens

No, there is no refund of tokens. While you're a subscriber, you have the tokens to use as needed, and if you don't use them, then you don't.  There is no "eligibility" for token refunds. They are not refunded either while you're a subscriber or when you are not.  They have no intrinsic value and they are not refunded at any time. 

 

GeneHagberg wrote:

I agree with the contract below statement. However, I am currently a HughesNet Subscriber, and the value of the Data Tokens has not lapsed. Thus, I am eligible for a refund at this time.

 

 


 

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New Poster

Re: Data Tokens

I've been with HughesNet a long time. I paid in advance for a service that has not been delivered. This  callous, unyielding customer service is unacceptable. I will be canceling my HughesNet account, and finding a new ISP.

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Distinguished Professor III

Re: Data Tokens

I get it's frustrating, but they just don't give refunds for tokens.  You purchase them, you're stuck with them.   It's not "callous customer service," it's a company policy that's clearly stated in the subscriber agreement.  They didn't come up with this just to spite you. 

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New Poster

Re: Data Tokens

It's not stated in the above referenced 6.4. So, where is it stated?

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New Poster

Re: Data Tokens

Again, here is what the HughesNet policy reads:

 

You agree that any Data Tokens you may have purchased, or which may been provided to you free of charge, have no intrinsic value if you are no longer a HughesNet Subscriber. Thus, any value associated with any such tokens will lapse at the time of termination of your Service.

 

The Data Tokens only lose their intrinsic value if you are no longer a subscriber. Their value will lapse at the time of termination. Therefore, they do indeed have value, as long as you are a HughesNet Subscriber. I am a subscriber and wish to cash in the token value; the value that is there as long as I am a subscriber.

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Distinguished Professor III

Re: Data Tokens

There are no refunds for tokens.  @Liz , perhaps you could cut in and explain this. 

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New Poster

Re: Data Tokens

Your opinion, which may or may not be correct, is not written policy. I have provided written policy, which your referenced, stating that the tokens have value as long as I am a subscriber. They only lose their value when I am no longer a subscriber. What will satisfy me is a written policy stating there are no refunds for tokens. Otherwise, it is within someone's purview to approve the refund.