Forum Discussion

infinitytec's avatar
infinitytec
Junior
7 years ago

Frequent drops

 Our connection has been dropping quite often, especially today. I think this has been going on for a few days now, as I have had breif connectivity losses on a regular basis, but today it has been q...
Performance
  • Amanda's avatar
    Amanda
    7 years ago

    Hello

    Thanks! I poked through some e-mails while waiting... I'm not particularly fond of referencing the weather, but there have been multiple reported weather-related degradations for your gateway (located in Omaha, NE) that would have caused slow or intermittent connectivity. 

     

    These occurred in bursts on: June 10th, 11th, 15th, 17th, 18th and 19th. 

     

    If you experience the issue again, please let me know and I can look into it.

     

    Thanks,

    Amanda

infinitytec's avatar
infinitytec
Junior

Amanda

It doesn't seem to be happening as much now. It seems to have stabilized quite a bit.

As for websites, I can find no rhyme or reason to them. Any sites loading at the time of the drop will display the error.

The devices I have been monitoring for it are a Windows 10 Pro desktop (self-built) and my Galaxy S8.

Amanda's avatar
Amanda
Moderator
7 years ago

Hello

Thanks! I poked through some e-mails while waiting... I'm not particularly fond of referencing the weather, but there have been multiple reported weather-related degradations for your gateway (located in Omaha, NE) that would have caused slow or intermittent connectivity. 

 

These occurred in bursts on: June 10th, 11th, 15th, 17th, 18th and 19th. 

 

If you experience the issue again, please let me know and I can look into it.

 

Thanks,

Amanda

  • infinitytec's avatar
    infinitytec
    Junior
    7 years ago
    I'm hoping that is the issue.


    (It would be nice if HN would give us warnings in the SCC or Usage Meter or something if the weather may cause issues. )
  • MarkJFine's avatar
    MarkJFine
    Professor
    7 years ago
    infinitytec wrote:
    (It would be nice if HN would give us warnings in the SCC or Usage Meter or something if the weather may cause issues. )

    I was thinking the same exact thing as wave after wave of storms blew through the DC area yesterday morning. The SQF fluctuated between 68 and 15 (becomes iffy between 34 and 40 here) while I was doing morning upates.