Forum Discussion
Solved
Invalid OpenID or Credentials
For over a year my account is messed up with error Invalid OpenID or Credentials. I have been on phone with tech support numerous times. Several times they have tried to create a new email address a...
Hello,
I just got an update that the mapping is complete and just checked it myself to verify there is indeed actual account information showing. Can you give it a look when you have time? Please do not attempt to delete any of your e-mail accounts while logged in, if you need something done for them please message me privately.
Thank you
Amanda
Thank you for the reminder that this is a public post.
Your reply is NO help. I have repeatedly tried that. Doesn't work.
See my post: "Several times they have tried to create a new email address as a temporary go-around fix. In every case that approach did not work. They could not complete the registration of a new email address." They means me under supervision have repeatedly tried your suggestion - a new registration won't go thru on my account.
You gave me yet another run around from Hughesnet. Really? Can't you do better?
Hi ctpowers,
I've created a ticket to have this resolved for you. Please accept our apologies for any inconvenience this has caused.
In the meantime, you should be able to track your usage from http://systemcontrolcenter.com or http://192.168.0.1 from your web browser while connected to your HughesNet system. Alternatively, you can download and install the Usage Meter from the "MyAccount" tab above, as they do not require a login.
The OpenID error should not be prohibiting you from accessing your email from the My Email link above, nor through a 3rd party client, so we may need to troubleshoot that separately.
Lastly, our support group should not have promised a call back from an engineer, as these are normally done by our advanced technical support group. It is also possible that they have an old or incorrect phone number on file. Regardless of that, the issue cannot be fixed over the phone, but only by our internal database technicians by manually fixing your account in our system.
Once it is complete I will reply back to you here, but in the meantime, please feel free to send me a private message with the e-mail addresses you'd like to keep and the ones you want removed so we can go ahead and do that too.
Thank you,
Amanda
- Problem is still not fixed as of June 13, 2018.
Thank you, I am following up with the team right now to have them look again.
Amanda,
Please continue to follow-up.
There is no progress on solving the problem of Invalid Open ID or Credentials.On the phone yesterday Evelyn from "Advanced Technical Support" told me Hughes has no department that has "internal database technicians". She also told me there is no permanent solution for "Invalid Open ID or Credentials".
Amanda, you are my only hope. Keep open case #112941243.
Keep talking to me about what is going on. Either they can fix it or they can't. Sure would like to know.
Can an "internal database technicians" call me to give me an answer?
I hope this reply is sent as a private message, as it is replying to a private message.
Thank you.
ctpowers
