Invalid OpenID or Credentials

[ctpowers]

For over a year my account is messed up with error Invalid OpenID or Credentials.

I have been on phone with tech support numerous times. Several times they have tried to create a new email address as a temporary go-around fix. In every case that approach did not work. They could not complete the registration of a new email address, and there is still an OpenID problem on my account. The only thing I can do is get email online.

I cannot tract my usage. I cannot manage tokens.

I cannot see my account info.I cannot pay online.

I cannot change my password.

I cannot fix the problem tjhat I can't send email from my devices. ETC. ETC.

I have repeatedly been told an engineer will contact me. That has NOT happened!

FIX THIS PROBLEM! If you cannot fix it then redo my entire account.

Have an engineer call me - without fail.

[GabeU]

@ctpowers

First and foremost, it is not wise to post your phone number on a public site.  If the reps want your phone number they'll get it from you through private message.  It would be wise to edit your post and delete it.  

Regarding your issue, there is a temporary workaround which may help you, at least until the reps can have the original issue addressed.   The following instructions are a copy/paste from a previous thread....

But, there is a temporary workaround.  When you go to the MyAccount page (make sure to be signed out of it) and click the button to sign in, rather than actually signing in click on Register.  When you put your info in, like your SAN, which you can find at the top of the System Control Center (click the blue link), and your phone number, you can go through and create a new email and password.  With that new email and password you can sign into the MyAccount page and your info will be there.  You can still use your normal sign on to get in here, but when you need to sign on and see your info use the new email and password that you created.  I can't remember if you have to create a new name for this Community while you're going through the process of creating the new email, but it really doesn't matter as, again, you can continue to use your original sign on info for here, like you have been using. 

And, if you have an alternate browser, you might want to use that so you can avoid having to sign out of your new email and sign into your original one to get in here, and vice versa.  If you don't have an alternate browser it's no big deal, as you can just alternate between the new email sign on for the MyAccount site and your original email sign on for here.  Of course, you're free to use the other sign on and new Community name in here if you want, but it's best to just use the one you already created and have been using.  

Again, this is only a temporary workaround until they fix the issue for you, but at least you'll be able to see your stuff again in the meantime.  Of course, you can keep the second email if you want.  That's entirely up to you.  And I only say temporary in that once they get the site info fixed for your original sign on you'll probably want to go back to using that.  With that said, you can continue to use that sign on to see your info if you wish.  After they fixed the issue for me I signed in using my original info and deleted the new email I had created as I wouldn't use it for anything else.  That's just me.    

Hope this helps.  

[ctpowers]

Thank you for the reminder that this is a public post.

Your reply is NO help. I have repeatedly tried that. Doesn't work.

See my post: "Several times they have tried to create a new email address as a temporary go-around fix. In every case that approach did not work. They could not complete the registration of a new email address." They means me under supervision have repeatedly tried your suggestion - a new registration won't go thru on my account.

You gave me yet another run around from Hughesnet. Really? Can't you do better?

[GabeU]

---

@ctpowers wrote:

You gave me yet another run around from Hughesnet. Really? Can't you do better?

---

First off, the info about "the reps" should have clued you to the fact that I'm not a HughesNet employee.  Secondly, HughesNet trying to create email addresses as a workaround doesn't mean you have tried the workaround listed.  Thirdly, if my post was of "NO help" your phone number would still be there.  

Lastly, can't I do better?  When someone takes the time out of their day to attempt to help a fellow customer and they reply with the "thanks" you do, I'm sure people will be lining right up to give their advice.  SMH.  

[ctpowers]

You are right. I apologize.

Lesson learned - never express frustrations online.

Thank you for your time.

[Amanda]

Hi ctpowers,

I've created a ticket to have this resolved for you. Please accept our apologies for any inconvenience this has caused. 

In  the meantime, you should be able to track your usage from http://systemcontrolcenter.com or http://192.168.0.1 from your web browser while connected to your HughesNet system. Alternatively, you can download and install the Usage Meter from the "MyAccount" tab above, as they do not require a login. 

The OpenID error should not be prohibiting you from accessing your email from the My Email link above, nor through a 3rd party client, so we may need to troubleshoot that separately. 

Lastly, our support group should not have promised a call back from an engineer, as these are normally done by our advanced technical support group. It is also possible that they have an old or incorrect phone number on file. Regardless of that, the issue cannot be fixed over the phone, but only by our internal database technicians by manually fixing your account in our system.

Once it is complete I will reply back to you here, but in the meantime, please feel free to send me a private message with the e-mail addresses you'd like to keep and the ones you want removed so we can go ahead and do that too.

Thank you,

Amanda

[ctpowers]

Problem is still not fixed as of June 13, 2018.

[Amanda]

Thank you, I am following up with the team right now to have them look again.

[ctpowers]

Amanda,

Please continue to follow-up.
There is no progress on solving the problem of Invalid Open ID or Credentials.

On the phone yesterday Evelyn from "Advanced Technical Support" told me Hughes has no department that has "internal database technicians". She also told me there is no permanent solution for "Invalid Open ID or Credentials".

Amanda, you are my only hope. Keep open case #112941243.

Keep talking to me about what is going on. Either they can fix it or they can't. Sure would like to know.

Can an "internal database technicians" call me to give me an answer?

I hope this reply is sent as a private message, as it is replying to a private message.

Thank you.

ctpowers

[GabeU]

---

@ctpowers wrote:

I hope this reply is sent as a private message, as it is replying to a private message.

Thank you.

ctpowers 

---

When you want to reply to a private message from someone, make sure to click on the title of the private message to fully open it.  This will take you to the message body, which will look similar to the picture below.  Short private messages (three lines or less) can be fully read without needing to open them, but to be able to reply to them they need to be opened.  Then, to reply to the private message, click "Reply" on the bottom right of the message body.

Then, after typing your reply, click "Send Message".  

[Amanda]

Hi ctpowers,

We'll address Evelyn directly. As we are in the corporate office, we are privy to information that they may not be, which is the case in this situation. I've asked for an update and hope that I receive something today. I will try to keep you updated more often.

Thank you

Amanda

[Amanda · Accepted solution]

Hello,

I just got an update that the mapping is complete and just checked it myself to verify there is indeed actual account information showing. Can you give it a look when you have time? Please do not attempt to delete any of your e-mail accounts while logged in, if you need something done for them please message me privately.

Thank you

Amanda

[ctpowers]

Amanda,

I think you are the most wonderful person in the world right now!

yes, my account now shows proper info - problem of "Invalid OpenID or Credentials" is mostly solved!

However, there are two more things to fix. Is this a private message?

If not, please tell me how to send you a private message.

I thought I did as GabeU instructed for private, butit wasn't last time.

Thank you.

ctpowers

[maratsade]

This is not a private message. To send one, click on the person's name, and then click "Send a Message." 

[GabeU]

@ctpowers

If you're replying to a private message that was previously sent to you, use the steps in the instructions that I laid out previously.  If you're writing a new message to someone, like maratsade stated, click on the person's name, then click "Send a message" on the upper right.  Then compose your message, including the message title and the message itself,  and click Send Message on the lower right.  

I just clicked on your name in one of the posts.  I then clicked "Send Message" on the upper right.

I actually sent the message to you.  You'll see that someone sent you a PM on the little envelope to the upper right.  Click on that envelope and click the title of the PM.  Then, if you wanted to reply, click "Reply", type the reply message, then click "Send Message" and I would receive your reply, being notified of it on the little envelope on the upper right.