Modem issue
Hello my Wi-Fi went out today it has been out for 5 hours the system, receive and transmit lights are not on tried turning router on and off can’t get it to work
Forum Discussion
Leave your modem plugged in. The reps on this site can attempt to contact remotely to see if they can run diagnostics, and then they will reply to you with next steps.
Thankyou for reaching out to us and I am sorry to hear his. Please private message me the phone number associated with your account and I will look into what could be causing this. You can send a private message by clicking this link https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/76644 . -Damian
ItsJustin,
Thank you for providing that info. I was able to locate your account in the system. The weather at your location and gateway seems to be clear which rules out a weather issue. If possible, could you check to make sure the coaxial cable is still screwed snuggly into the modem. If it is, and your dish is on the ground, can you also check to make sure there are no obstructions to the dish or line of site and that the cable is screwed in snuggly? -Damian
