Modem rebooting every few minutes

[Acrow407]

There was no power strip. I tried 2 seperate wall outlets with the same result. There have been a couple storms but I don't remember the power going out or anything, but its possible.

[BirdDog]

It appears you have a power supply, cable or dish radio problem. Time for a tech visit.

[GabeU]

It almost sounds like something is shorting out on the dish side, whether the radio or the cable going to it, due to it faulting once the coax is connected.  

[gokartergo24]

IIt is a short.. That is what the modems do when there is a short.. Could be in the radio our the coax.  More then likely the radio..

[Liz · Accepted solution]

Good morning Acrow407,

Thanks for the update. The folks here in the community are on the right track! Since we've ruled out the power supply, we're sending a tech over to replace the radio, check the coax, and replace that if needed. 

Your complimentary dispatch is currently scheduled for our earliest available slot: Tuesday, Jun 5, 2018 between 08:00 AM-11:00 AM. Call us at 866.347.3292 and reference case #112823878 if you need to reschedule. Please let us know how the site visit goes.

[Acrow407]

Thanks for all the help. The radio was shorted out. New one was installed and everything is running good. Thanks again.

[Liz]

Good morning Acrow407,

Thanks for letting us know how the site visit went. Glad to hear the new radio is working out for you! Please don't hesitate to drop by the community again if you have other concerns.