Forum Discussion
NEW email Problem!
I can NOT send email from either Outlook, nor Macintosh mail, nor iPhone nor iPad. I can receive email just fine. It appears that all of my email clients are suddenly unable to log into the outgoin...
a few minutes ago, I attempted to Reply to the above message again. I received the following message in Red:
"Authentication Failed
Authentication Ticket Mismatched, failed authentication"
Now, what's going on this time? PLEASE just fix your email! It will cost me a small fortune if I have to go to another service provider for email. email is part of this service.
Robert
Hello,
The authentication message may appear if you are inactive for a long period if time (or writing a long response), but if it happens frequently, you can try from an incognito/private window.
This is the first time I've heard of your particular issue with the doubling up of screens. Can you send some screenshots of the website when you attempt to access your email via webmail and any errors you get when trying to send mail?
Hi Amanda:
That screen is long since gone.
I think we are at the point where HughesNet needs to commit the resources to widen the service bandwidth for email service and/or fix the software module that processes authentication to the server from third party clients (i.e. Outlook, Macintosh Mail, etc.). I have tried to use the webmail page, and, come on, it is a mess by any standard. We all have written service agreements with you to provide service that includes email. Even though you may wish you did not have this problem to fix, you are obligated to fix it. Please fix it. You need to improve the hardware and/or software. That is the bottom line. A Deal is a Deal.
Thank you very much for your time.
Robert
" We all have written service agreements with you to provide service that includes email."
Can you please provide the part of the service agreement that says the service includes email?
Im sure I can. It is at my main office, and I'll be there next week. At the time I signed up for Hughesnet, the agreement included up to 5 email address. They may have changed that since the date I signed up (twenty years ago), but the basic premise of an agreement is that one party cannot just arbitrarily fail to do what's agreed to without the other party being in agreement with the change.
They cannot take away part of the agreed upon service any more than you can take away part of the agreed upon payment. Simple as that.
Thank you for chiming in on this issue. I greatly appreciate all of you who have contributed in a positive manner.
Robert
- I think Robert has something with his comment on the software that authenticates users. I have tried over and over to send emails from my Modzilla email program, my desktop Mac at home and my iPhone. Nothing works. It sometimes immediately gives me an error saying it doesn't recognize me and other times it will time out and come back with a similar message.Reid
