Forum Discussion

Freshman

5 years ago

Slow download speed day four

I have coem to this forum in the hopes of reaching someone who an assist me in reaching someone who can troubleshoot this isue with me live or provide a technical explanation for the speeds I am seeing. This is day four for me. In this time I have spent six and half hours on the phone and four hours with installers wihtout reaching even the 3 Mbps throttled speed advertised.

https://testmy.net/db/_iMaI6HM5.JT~TYN_hs

Performance

Liz
5 years ago
Hi todreich,

Since I've addressed your concerns via PM I'll go ahead and close this thread. Feel free to start a new one should you have any other concerns.

Thanks!

-Liz

maratsade
Distinguished Professor IV
5 years ago
You've come to the right place, but to have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
- todreich
  Freshman
  5 years ago
  Thank you that reply. I have followed those steps. I have over 30 tests run in last fours days. How would you like the data from those tests?
  maratsade wrote:
  You've come to the right place, but to have speed issues addressed in this community, first you will need to follow the procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607
  - maratsade
    Distinguished Professor IV
    5 years ago
    Please post the URL to your Testmy.net's "My Results" page.
    
    EDIT: here's your URL: https://testmy.net/quickstats/dwilliford
    
    Your test sizes are incorrect -- please read the instructions for how to run the tests; otherwise they won't be accepted for troubleshooting.

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Slow download speed day four

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