cancel
Showing results for 
Search instead for 
Did you mean: 

Slow speed

Highlighted
Freshman

Slow speed

I had previously ran some testing back a few months ago and thought it was no where near what is advertised it seemed to run most things fine. Now everything seems so slow...I have been running tests through testmy.net- 

Time                                                      Speed              rovider Size 

9/29/20 3:34:50 pm 1.89 Mbps 236 kB/sHughes 2.2 MB   
9/29/20 10:11:29 am 805 kbps 101 kB/sHughes 25 MB   
9/29/20 9:48:54 am 1.25 Mbps 156 kB/sHughes 2.6 MB   
9/29/20 9:42:27 am 1.46 Mbps 183 kB/sHughes 2.5 MB   
9/29/20 9:41:18 am 2.48 Mbps 310 kB/sHughes 1.7 MB   
9/29/20 9:38:24 am 1.05 Mbps 131 kB/sHughes 2.5 MB   
9/29/20 9:36:43 am 1.54 Mbps 192 kB/sHughes 2.5 MB   

 

I was told everything is fine however these appear to be really slow. I read that someone did a modem hard reset and it seemed to help his situation. Is that something I can perform without support. Appreciate any feedback

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator
Moderator

Re: Slow speed

Hi Maui1957, 

 

Thank you for your patience while our engineers looked at your case. An adjustment was made to your site, please let me know if you notice any difference.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

24 REPLIES 24
Highlighted
Distinguished Professor II

Re: Slow speed

To have speed issues addressed in this community, first you will need to follow the required procedure detailed here: https://community.hughesnet.com/t5/Tech-Support/Think-you-have-slow-speeds/m-p/110034#M74607

 

What you have is not what's required. 

 

 

Highlighted
Freshman

Re: Slow speed

Results from mytest.net

 

https://testmy.net/quickstats/Toad1957

 

 

Highlighted
Distinguished Professor IV

Re: Slow speed

@Maui1957 

 

Please be sure to use the manual test sizes that are listed in the instructions.  25MB for download tests and 4MB for upload tests.  

 

Edit: 

 

Please also ensure that you are not currently out of Service Plan data.  You can do so here.  You may need to click on "Home" on the left.  If you are not out of Service Plan data, please continue with the speed testing.

 

Regarding your "reset" question, sometimes a power cycle can help.  To do so, it would first be best to shut down your device (PC, tablet, phone, etc.), then unplug the HughesNet modem, wait at least 60 seconds, then plug the modem back in.  Then wait for at least five minutes before starting your device back up and trying your online activity again.  

 

Please, however, DO NOT "reset" the modem using the reset button on the back without instruction from a HughesNet rep to do so.  Performing a "reset" improperly, or under the wrong circumstances, can actually cause more harm than good.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Highlighted
Sophomore

Re: Slow speed

Look at this one. I thought I can watch the live debate, It's a historical event. Watching it 360p, 300 Kb/s would be enough for that, even 200 Kb/s. Well, I got 7.8 Kb/s. It's literally dial-up speed from 1995.. :-( 

 

netspeed-1.jpg

Tags (1)
Highlighted
Distinguished Professor IV

Re: Slow speed

@stevef 

 

If you need help with a speed issue, please start your own topic.  Please do not piggyback on the topics of others seeking help.  


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
Highlighted
Freshman

Re: Slow speed

https://testmy.net/quickstats/Toad1957

I used the appropriate file size for the past 2 days- 

Highlighted
Distinguished Professor II

Re: Slow speed

Go to this internal modem page: http://192.168.0.1/#!/home/status

What is the number next to State Code?

 

BTW, your upload speeds are fine (very close to 3 Mbps, which is the stated upload speed for HN).  One of you upload speeds was very slow, but it was at night when there's noticeably more congestion and speeds can be lower.

 

Maui1957 wrote:

https://testmy.net/quickstats/Toad1957

I used the appropriate file size for the past 2 days- 


 

Highlighted
Moderator
Moderator

Re: Slow speed

Hi Maui1957,

 

Thanks for posting and working with the community. I pulled up your account to run diagnostics on your site, and they indicate that the HughesNet equipment is working normally. However, I do see a couple of devices on your network that have Fair/Poor wifi connection. 

 

For troubleshooting purposes, can you temporarily disconnect the W1740534 device and your iPhone to see if performance improves on whatever is left connected?

 

Thanks,

Liz

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Highlighted
Freshman

Re: Slow speed

0.0.0 -- Fully operational