Forum Discussion
Slow speeds with HN9000
Hi, I had my modem changed out on 6-7-19 do to System Control Center web page not loading. That is fixed but still seem to be having problems. My speeds seem to be slow and and lot of time outs on...
Hi Sunlightbywheel,
The engineer made an adjustment on our side to try to help with your concerns. Let me know how it goes.
You may want to consider https://testmy.net/ to run your speed tests. The site will keep a record of your history of speed tests, and this is very useful to the HN staff on this site. In fact, it's required if you want them to address speed issues.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
Sunlightbywheel wrote:Hi,
I had my modem changed out on 6-7-19 do to System Control Center web page not loading. That is fixed but still seem to be having problems. My speeds seem to be slow and and lot of time outs on web pages. I have run a few speed tests. two of the tests,one on 6-7-19 and the other on 6-11-19 things were fine. The others were not.
Can some one look into this for me?
Thanks
(KBPS) Upload Result
(KBPS) Hughes Modem
06/12/2019 08:13 AM
281
186
Yes
06/11/2019 09:48 PM
412
190
Yes
06/11/2019 07:19 PM
288
191
Yes
06/11/2019 07:00 PM
292
165
Yes
06/11/2019 06:06 PM
273
181
Yes
06/11/2019 09:38 AM
1508
197
Yes
06/10/2019 09:05 PM
422
193
Yes
06/10/2019 08:34 PM
342
199
Yes
06/10/2019 07:54 PM
289
194
Yes
06/07/2019 07:55 AM
1515
196
Yes
06/07/2019 07:53 AM
1025
197
Yes
06/06/2019 06:18 PM
366
190
Yes
I finally was able to create an account at testmy.net.It kept timing out. I have only ran 1 test so far with a 3MB file.
This is the link.
https://testmy.net/db/rV4lVunLcGoing forward, make sure that you're signed into the account you created at testmy.net when you run the tests. This way the tests will all be held in a single location for the reps to view.
