Forum Discussion
Slow speeds with HN9000
Hi, I had my modem changed out on 6-7-19 do to System Control Center web page not loading. That is fixed but still seem to be having problems. My speeds seem to be slow and and lot of time outs on...
Hi Sunlightbywheel,
The engineer made an adjustment on our side to try to help with your concerns. Let me know how it goes.
Liz, Thanks for the reply.
I have power cycled the modem and have cleared my browser cache. I have did this in the past as well.
I had everything else disconnected from the modem except my PC to make sure nothing was overloading the connection. Sometimes a power cycle does help some but, usually just briefly.
It is a light rain or overcast here but this kind of weather has never really affected my service. It really takes a pretty severe storm, usually to my south to effect me. It took me over 3 hours to download a 12 MB file for my daughter for school today.
I want to say I have had Hughes net for about 10 years and it has for the most part always worked well enough for me. I never really have ran any speed tests in the past because it usually would work. I have checked everything I can think of on my end. I do know something is different in how it is working now and its not good.
Thanks again for everyone's help.
Here is the link for my speed tests
https://testmy.net/quickstats/Sunlightbywheel
Good morning Sunlightbywheel,
Thank you for the additional information. I re-ran the diagnostics on your site and I'm not currently seeing any rain status, so that's good, and so is the rest of your diagnostics.
Your testmy.net results URL helps, thank you. I see that the test file size is different every time the test is run. I'd like to get some consistency, so please run a batch of 3 tests during the time you are typically seeing the slow speeds, and space each test 5 minutes apart. Be sure to manually select the download speed's test file size and in your situation, I would select the 1.5 MB test file size, like this:
Your cooperation, patience, and understanding are much appreciated.
Liz,
Here is my updated test results.
Thanks
Hi Sunlightbywheel,
Thank you for your patience while I investigated your site. Diagnostics on your HughesNet equipment is all fine, so I'm not sure why your speed test results are that low. I'd like to get a tech out there to replace some equipment and review any components to ensure they haven't degraded over time.
Your dispatch is currently scheduled for our earliest available slot: Wednesday, Jun 19, 2019 between 08:00 AM-11:00 AM. The tech will reach out to confirm the visit, so you can use that opportunity to reschedule if needed. Please let us know how the site visit goes.
Thanks,
Will there be any charge for the visit?
