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Speed issues, can't stay on chat for Help
Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...
Hi bronccat,
Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.
Thank you for your cooperation and understanding.
-Liz
Thanks! 0.0.0
Cool! What that means is that your system seems to be operating normally, so the slow speed may be caused by something else. The HN reps here will be back Monday, and they can run remote diagnostics to see if they see anything amiss. Getting speed readings at different times of the day could show whether the slow speed has to do with congestion or traffic.
