Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...
Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.
The first 5 digits are a numeric code representing the most recent past hour. The next 5 digits are for one hour back, and the next 5 digits after that are for two hours back. The final digit is some kind of a checksum.
To decode these, reposition the dashes in the code like this:
0000-0000-0000-0005 -> 00000-00000-00000-5
Each group of five digits is the status for 1 hour with the following number values matching up with the display in the above screen:
2 Downlink
4 Uplink
16 Association
32 TCP Acceleration
128 RTT
512 FAP
1024 Web Acceleration [N]
2048 DNS Acceleration [N]
4096 DNS Acceleration [I]
I don't know what the values for LAN and Inroute Protection are -- I don't remember seeing them, but maybe 8192, and 16384. There may be more code values not shown in the display as 1, 8, 64, and 256 are obviously missing and may represent something. If anyone knows, please let me know!
For example 3 hours of FAP without anything else would have a code like this: 00512-00512-00512 (shown as 0051-2005-1200-512x, where x is some digit for the checksum)
A value of 00000-00000-00020 (shown as 0000-0000-0000-020x) means that Uplink+Association in the last hour with the two hours before being good as 4=Uplink + 16=Association gives 20 for both Uplink and Association.
If you see the diagnostic code was 0000-0000-0000-0005 then your last 3 hours would show in the display like mine above.
Unfortunately, WiFi can give really bad performance if another WiFi hotspot is in range using an over-lapping channel. I experimented setting up two WiFi in range of each other purposely setting over lapping channels and the result is sub 800 Kbps at best!
Also certain devices don't seem to play by the WiFi rules nicely - my niece had a certain older phone that would cause all other devices to drop off/rejoin anytime it joined the WiFi. If she then let it sit for a while, all devices would again drop off and rejoin after so many minutes and the process would repeat the moment she touched it making it squak something over the WiFi. When the devices dropped/rejoined, some would have trouble getting back on making a huge pain. I have only seen two devices like this, but I think both may have been made in 2008 or 2009 and they made using WiFi a nightmare when they were turned on.
Your mentioning of the low speed reminded me of that over lapping channel thing or interference, but don't discount there being a rogue device -- the only way I could find them was to be sure that all devices were powered off -- not just screen dark but actually powered off, and testing each device with one other device on to find the trouble maker. This is a huge pain since there were a ton of devices here using WiFi.
Many of the folks here requests tests using wired connection to side step the complex trouble shooting of WiFi problems.
Thanks for the amazing reply! Yes, I normally wouldn't trust wifi at all but we are super isolated and there are only 3 devices in the house. Even with that, I am going to test today via ethernet. I checked my wifi analyzer app and there are three unnamed wifi networks that appear to originate from the router based on signal strength. No idea what they are or why they are lol.
Really should only be two which are hidden and only for use in conjunction with the booster. the reason they are hidden is so only the booster will recognize it so no one accidentally tries to connect to it.
If you're trying to reconcile what it shows on the daily parts of the monthly usage graph with what your total usage is showing, it may very well be off. A month or so back a few of us noticed that the monthly graphs weren't reporting data usage properly on their breakdowns. HughesNet is aware of the issue and it's been escalated to the engineers.
The total usage still appears to be correct, however, as in the data level "donuts", with the "X used of X in your plan" and the percentage used indicator, but the monthly breakdown is being goofy. I just noticed on my monthly usage graph that the dates aren't even correct now for my data cycle.
It's the Gremlins I tell ya, Gremlins!!! Just kidding, and just a little levity for what is no doubt a bit frustrating. 🙁
You're not a tech or a satellite communications expert; don't tell them how to run their business. They're trying to help you and all you do is bellyache about it.
Well @bronccat us spectators see you get played with, made to do useless test after test, tried to get bullied by those 2(which they do to everyone) and you still have not gotten any help at all. One frustration after another for the past 2 weeks. I would suggest screenshooting all of this thread and calling the fc* and put in a formsal complaining about the treatment you have gotten here. I am sure the federal agency that over looks companies like this would love to see how you have been treated. It is beyond ridiculous and uncalled for especially from people that do not even work for Hughes net. Shame on them and I wish you well, good luck hope they eventually help you.
Look, I'm not going down that road. There are literally 10 pages of it. Unless you begin to accept that there is something in the way either your devices are configured and/or the way your modem is configured to talk to them, there's no point. What I do know is that wholesale resetting the modem is a bad idea and will make things worse for you.
Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.
The HughesNet folks that do the troubleshooting want some bandwidth tests run in a very particular way so that they can line up the results with the data they can get a hold of. If there are not obvious issues showing in the State Code, and Diagnostic Code, then they pretty much wait to get tests that have been run like they are looking for. That link maratsade provided gives the details of how to run the tests the way they want them done, but the main points are:
To run the TestMy.net test using a wired connection
To be sure other data vampires are not hoping on the WiFi during the test, they will want that off
To be sure to use a Test Size of 25MB for the download test
I think I see your testmy account as there is one using your screen name, so once you have a batch of tests done like that they can compare the results against the diagnostic log information and other data they have to draw some conclusions about what is happening.
Here is an image of where to set that test size:
If you don't mind saying, do you have Beam Id 82 on the bottom right side box on the following page?
