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Speed issues, can't stay on chat for Help
Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...
Hi bronccat,
Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.
Thank you for your cooperation and understanding.
-Liz
Thank you MrBuster. I will run the analytics once I find my ethernet cable. I am quite savvy at troubleshooting network issues but this modem is foreign to me.
(This isn't at you) what's maddening to me is that I have brand new equipment that's showing great DL speeds at the modem according to HN. If the issue is only wifi, then wow. Most devices are going to run on wifi and this makes me think I should have brought another router and used it as an AP so I could better manipulate it. Since day one I wished the HN equipment to be a modem only and user supplied router.
(This isn't at you) what's maddening to me is that I have brand new equipment that's showing great DL speeds at the modem according to HN. If the issue is only wifi, then wow. Most devices are going to run on wifi and this makes me think I should have brought another router and used it as an AP so I could better manipulate it. Since day one I wished the HN equipment to be a modem only and user supplied router.
I'll add in response to maratsade:
I was clearly venting at the absurdity of their email support. They aren't even reading the email chain when replying to my last reply - just spewing the same response with no regard for the previous comments. How is that remotely support? And they've done it again, twice.
I was clearly venting at the absurdity of their email support. They aren't even reading the email chain when replying to my last reply - just spewing the same response with no regard for the previous comments. How is that remotely support? And they've done it again, twice.
