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bronccat's avatar
bronccat
Junior
5 years ago
Solved

Speed issues, can't stay on chat for Help

Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi bronccat,

     

    Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.

     

    Thank you for your cooperation and understanding.

     

    -Liz

MrBuster's avatar
MrBuster
Senior
5 years ago
bronccat wrote:
Here are my results FWIW. All on wifi - from my phone and laptop.

https://testmy.net/quickstats/Bronccat

There is a LAN Speed Test.  This test may not be useful for the HughesNet engineers and techs, but I guess if the wired hook up is not available for a bit, then at least you can run a speed test between the HT2000W and your computer without passing data over the satellite or Internet to see if there are locations in your place where WiFi performance is bad or good due to something?  At least it will give an idea how well the WiFi is working even if it does not tell you anything else...also this test does not count against your data as it does not go over the satellite, so you can test away!  You may have seen this already, but I thought I would mention it.

 

 


It is on this screen under General on the left:

 

 

 

If you have Windows, you can watch the Task Manager for fun -- if you see the graph looks like a fork or has drops, it may indicate something else talking on the frequency the WiFi is using.  In this screen shot I ran the LAN test twice:

 

*This seemed to fail posting the first time, maybe it will post now that I waited a few minutes.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • bronccat's avatar
    bronccat
    Junior
    5 years ago
    On my phone, both routers we around 40 mbps on 2g and 85 to 160 on 5g
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago
    bronccat wrote:
    On my phone, both routers we around 40 mbps on 2g and 85 to 160 on 5g

    Both routers?   Are you referring to the two WiFi bands or have you added a 3rd party router?  

  • bronccat's avatar
    bronccat
    Junior
    5 years ago
    Yes, I added a Netgear AC1200 to test that wifi vs the base unit. Same results. Range is much better but same issues.
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    5 years ago

    bronccat 

     

    Ah, okay.  I see now that you'd mentioned the second router earlier.   

     

    Thank you for the clarification.  :)