Forum Discussion

bronccat's avatar
bronccat
Junior
5 years ago

Speed issues, can't stay on chat for Help

Last night DL was consistently under 1 mbps, up was 2.5 to 4 This morning, DL has ranged from sub 1 to 10. I have been on 4 chats and they just stop replying or disconnect. One rebooted modem a fe...
Performance
  • Liz's avatar
    Liz
    5 years ago

    Hi bronccat,

     

    Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.

     

    Thank you for your cooperation and understanding.

     

    -Liz

GabeU's avatar
GabeU
Distinguished Professor IV

bronccat 

 

No, sorry, they don't work on the weekends.  They're on M-F from approximately 9AM to 6PM EST.  

 

With regard to the typing issue, though separate from the current topic at hand, try restarting your device.  Problems like this are normally related to the device or something on it, and it can very often be fixed by restarting that device.  Only when it's a remote type fill, like with the online free version of Microsoft Word, does it tend to be related to the internet service.

bronccat's avatar
bronccat
Junior
5 years ago

Began ethernet testing, 25mb, wifi off.  Results are the same. Plan to test every 2 hours today. 

 

I DM Liz as I am not sure how to get her attention?

 

 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    You're not a tech or a satellite communications expert; don't tell them how to run their business. They're trying to help you and all you do is bellyache about it. 

  • Jlkkdk's avatar
    Jlkkdk
    Freshman
    5 years ago

    Well @bronccat  us spectators see you get played with, made to do useless test after test, tried to get bullied by those 2(which they do to everyone) and you still have not gotten any help at all. One frustration after another for the past 2 weeks. I would suggest screenshooting all of this thread and calling the fc* and put in a formsal complaining  about the treatment you have gotten here. I am sure the federal agency that over looks companies like this would love to see how you have been treated. It is beyond ridiculous and uncalled for especially from people that do not even work for Hughes net. Shame on them and I wish you well, good luck hope they eventually help you.

  • MarkJFine's avatar
    MarkJFine
    Professor
    5 years ago

    Look, I'm not going down that road. There are literally 10 pages of it. Unless you begin to accept that there is something in the way either your devices are configured and/or the way your modem is configured to talk to them, there's no point. What I do know is that wholesale resetting the modem is a bad idea and will make things worse for you.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Hi bronccat,

     

    Thank you for this information. I also noticed on your account that you've reached out to our corporate office, so yes, one of our corporate representatives will be in contact with you to address your concerns. I've shared this thread with him so that he has more details on the troubleshooting attempted thus far. I'll go ahead and close out this thread, as I'm sure our rep will provide you with a resolution.

     

    Thank you for your cooperation and understanding.

     

    -Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    They do not respond to unsolicited PMs.

     

    What she is probably waiting for is for you to run the required tests the required way.  Right now, the file sizes are incorrect; they need to be 25MB for download tests and 4MB for upload tests.  

     

    A rep will reply on this thread, not via PM. 

     

    EDIT:

    • Your results URL is https://testmy.net/quickstats/Bronccat
    • The reps here work M-F, approximately 9-6. 
    • Don't expect a reply until you have run the tests the right way, as explained here. You may want to focus your efforts on getting the troubleshooting and testing right.  
    • For immediate responses, there's chat and phone customer service, but you've been through that and it hasn't worked for you, so stay here, run the tests the way they're supposed to, and wait for a response, which may be next week if you've done the required testing as required. 

     

     

    bronccat wrote:

     

    I DM Liz as I am not sure how to get her attention?

     

     

     

  • bronccat's avatar
    bronccat
    Junior
    5 years ago

    MrBuster  I'm not using auto - I was running smaller tests before I was hooked to ehternet. Since 1143 (or whenever) I have been running 25 DL and 4 UL.

     

     

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    She will know because she will check the URL to your results list.  And because she's an all powerful, all seeing entity. Or a magical pixie.  HN neither confirms nor denies.

     

     

     

    bronccat wrote:

     

    My question is - and not to be a smart**bleep** - but how will she magically know that I have run the tests "correctly" and know I am now worthy of a response?

     

    OK, maybe I'm being a little smart**bleep**ed. 

     

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    They keep track of the posts and what we talk about -- when the tests have been done, she'll check. :)

     

    bronccat wrote:

    maratsade  LMAO :heart:

    I just meant, what would prompt her to check :smileyvery-happy: