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Transmit/Uplink errors

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Assistant Professor

Transmit/Uplink errors

Been getting errors on transmit side, trying to determine if on my side or the satellite/gateway side. Did a reboot so lost the previous hours history. Believe it has been going on for at least 12 hours though. System seems to be working OK though. Thanks.

 

Summary.JPGHourly.JPGBIST.JPG

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Moderator
Moderator

Re: Transmit/Uplink errors

Good morning BirdDog,

 

Yes, I've also noticed since yesterday that your diagnostics showing your current status look fine, however, another set of diagnostics we use show a slow, but steady decline in your alignment over the past months, so I figure we get that straightened out before it gets worse.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Moderator
Moderator

Re: Transmit/Uplink errors

Hi BirdDog,

 

Thanks for posting, glad to hear your system is still working in spite of things. Your diagnostics do show your dish needs a re-alignment, do you want me to dispatch a tech to your site? If so, let me know when works best for you.

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Associate Professor

Re: Transmit/Uplink errors

Hey Birddog, are you perhaps trying to upload or sync anything?  I have seen at random times where a terminal will have that issue if you are trying to upload a fair amount of data during prime-time hours on Legacy ES-17... Just a thought.. >.>

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Assistant Professor

Re: Transmit/Uplink errors


@Liz wrote:

Hi BirdDog,

 

Thanks for posting, glad to hear your system is still working in spite of things. Your diagnostics do show your dish needs a re-alignment, do you want me to dispatch a tech to your site? If so, let me know when works best for you.

 

 


Thanks @Liz, will make what you setup work. Let me know date/time. Appreciate the help.

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Assistant Professor

Re: Transmit/Uplink errors


@C0RR0SIVE wrote:

Hey Birddog, are you perhaps trying to upload or sync anything?  I have seen at random times where a terminal will have that issue if you are trying to upload a fair amount of data during prime-time hours on Legacy ES-17... Just a thought.. >.>


Nope, barely upload at all. Probably most I upload is screenshots here.

 

latest.JPG

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Moderator
Moderator

Re: Transmit/Uplink errors

Hi BirdDog, 

 

Thanks for letting me know. Your dispatch is currently scheduled for our earliest available slot: Monday, Oct 16, 2017 between 8:00 AM-11:00 AM . Call us at 866.347.3292 and reference case #106748948 if you need to reschedule. Please let us know how the site visit goes.

 

 

 

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Assistant Professor

Re: Transmit/Uplink errors

Thanks Liz, much appreciated.

 

Must be off just enough to throw the error as system still working, possibly just a tad slower but still do everything normally. Will let you know how the visit goes.

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Assistant Professor

Re: Transmit/Uplink errors

Hi again @Liz, since yesterday afternoon the errors have stopped and everything is green now. Don't know what to think, maybe something transitory. Could you take another look and see if you think a visit is still necessary? Thanks.

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Moderator
Moderator

Re: Transmit/Uplink errors

Good morning BirdDog,

 

Yes, I've also noticed since yesterday that your diagnostics showing your current status look fine, however, another set of diagnostics we use show a slow, but steady decline in your alignment over the past months, so I figure we get that straightened out before it gets worse.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

View solution in original post

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Assistant Professor

Re: Transmit/Uplink errors

OK, you're the boss. Smiley Wink

 

Thanks again!