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Transmit/Uplink errors

Teaching Assistant

Transmit/Uplink errors

Been getting errors on transmit side, trying to determine if on my side or the satellite/gateway side. Did a reboot so lost the previous hours history. Believe it has been going on for at least 12 hours though. System seems to be working OK though. Thanks.

 

Summary.JPGHourly.JPGBIST.JPG

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1 ACCEPTED SOLUTION

Accepted Solutions
Moderator
Moderator

Re: Transmit/Uplink errors

Good morning BirdDog,

 

Yes, I've also noticed since yesterday that your diagnostics showing your current status look fine, however, another set of diagnostics we use show a slow, but steady decline in your alignment over the past months, so I figure we get that straightened out before it gets worse.

 

-Liz

Thanks,
Liz

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14 REPLIES
Moderator
Moderator

Re: Transmit/Uplink errors

Hi BirdDog,

 

Thanks for posting, glad to hear your system is still working in spite of things. Your diagnostics do show your dish needs a re-alignment, do you want me to dispatch a tech to your site? If so, let me know when works best for you.

 

 

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Senior Instructor

Re: Transmit/Uplink errors

Hey Birddog, are you perhaps trying to upload or sync anything?  I have seen at random times where a terminal will have that issue if you are trying to upload a fair amount of data during prime-time hours on Legacy ES-17... Just a thought.. >.>

Teaching Assistant

Re: Transmit/Uplink errors


Liz wrote:

Hi BirdDog,

 

Thanks for posting, glad to hear your system is still working in spite of things. Your diagnostics do show your dish needs a re-alignment, do you want me to dispatch a tech to your site? If so, let me know when works best for you.

 

 


Thanks @Liz, will make what you setup work. Let me know date/time. Appreciate the help.

Teaching Assistant

Re: Transmit/Uplink errors


C0RR0SIVE wrote:

Hey Birddog, are you perhaps trying to upload or sync anything?  I have seen at random times where a terminal will have that issue if you are trying to upload a fair amount of data during prime-time hours on Legacy ES-17... Just a thought.. >.>


Nope, barely upload at all. Probably most I upload is screenshots here.

 

latest.JPG

Moderator
Moderator

Re: Transmit/Uplink errors

Hi BirdDog, 

 

Thanks for letting me know. Your dispatch is currently scheduled for our earliest available slot: Monday, Oct 16, 2017 between 8:00 AM-11:00 AM . Call us at 866.347.3292 and reference case #106748948 if you need to reschedule. Please let us know how the site visit goes.

 

 

 

 

Thanks,
Liz

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Teaching Assistant

Re: Transmit/Uplink errors

Thanks Liz, much appreciated.

 

Must be off just enough to throw the error as system still working, possibly just a tad slower but still do everything normally. Will let you know how the visit goes.

Teaching Assistant

Re: Transmit/Uplink errors

Hi again @Liz, since yesterday afternoon the errors have stopped and everything is green now. Don't know what to think, maybe something transitory. Could you take another look and see if you think a visit is still necessary? Thanks.

Moderator
Moderator

Re: Transmit/Uplink errors

Good morning BirdDog,

 

Yes, I've also noticed since yesterday that your diagnostics showing your current status look fine, however, another set of diagnostics we use show a slow, but steady decline in your alignment over the past months, so I figure we get that straightened out before it gets worse.

 

-Liz

Thanks,
Liz

Did my post answer your question? Accept as Solution to help others find it faster.--------------------------------->

Teaching Assistant

Re: Transmit/Uplink errors

OK, you're the boss. Smiley Wink

 

Thanks again!