Well, this is odd. I came back on to let the reps know that I would be leaving my modem on again, and in checking I see that my VDS is now there and working. But, I get the same nine hour thing.
With that said, toggling the on/off and snooze buttons and testing on fast.com does show that the VDS is working properly and turning off properly when I do so.
Oh, and clicking "Restart Snoozing" does reset it back to nine hours.
Ugh. It's gone again. Tried power cycling my modem and closing/restarting my Usage Meter. Neither helped.
It's not on my Usage Meter, nor is the Settings option available on the MyAccount site.
Hopefully it's just temporary.
Thank you for letting us know. I apologize this is happening again. I will have this escalated for you.
Like before, I'll be sure to leave my modem plugged in just in case anyone needs to remote diagnose anything. Coincidentally, my data resets tonight.
Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side.
If it's still missing, please take a screenshot so I can send to the devs. Thank you!
The option is now there, in both the Usage Meter and the MyAccount site, and it works. Thank you. I definitely appreciate it.
Thanks Gabe, we'll keep an eye on your account to see if this happens again. We're still investigating the root cause of this.
Well, that didn't last long. The Video Data Saver option is gone again, both in the Usage Meter and at the MyAccount site. Maybe it will pop back up for a visit sometime over the weekend.
I'll keep a watch out for it, but it sure is being a sneaky bugger.
Just for info, I restarted the modem, but from the SCC, not by power cycling it. I'll try power cycling it later, though I doubt it will help.