Forum Discussion

mkglish's avatar
mkglish
Freshman
3 years ago

treasurydirect.gov not accessable on Hughesnet

When I try to access treasurydirect.gov using Hughesnet I get this error. Secure Connection Failed An error occurred during a connection to www.treasurydirect.gov. PR_CONNECT_RESET_ERROR Went to a local business and used their public wi-fi and the connection works just fine. Do I need to switch to a new ISP to access this particular site or is Hughesnet aware of the problem and working on a fix?
Performance
  • Liz's avatar
    Liz
    3 years ago

    Hello all,

     

    We've made network adjustments to account for how the Treasury Direct site is configured, so all can access the site normally without any need for workarounds. Thank you for bringing this to our attention!

     

    -Liz

  • Remy's avatar
    Remy
    Moderator
    3 years ago

    mkglish,

     

    Thanks for reaching out, and welcome to the Community! We strongly recommend power cycling your modem by unplugging it from the power supply, and leaving it unplugged for at least a minute before reconnecting. This has resolved known treasurydirect.gov issues in the past. Please let us know if this resolves the issue! 

     

    Thanks,

    Remy

    • mkglish's avatar
      mkglish
      Freshman
      3 years ago
      As requested I Unplugged modem, let sit for 5 minutes, plugged back in. No joy. Problem still exists. No change in error message. "Secure Connection Failed An error occurred during a connection to www.treasurydirect.gov. PR_CONNECT_RESET_ERROR" Your help on resolving this will be appreciated. Mike Glish
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        Remy ,

        I tested this and I was able to replicate Mike's issue. Power cycling the modem didn't work. I then used a proxy and the page loaded.

    • mkglish's avatar
      mkglish
      Freshman
      3 years ago
      Also, I saw a workaround to this problem by disabling Web Acceleration. My modem has Web acceleration shown as not supported so I can't try that workaround. Just an FYI. Mike Glish .
    • mkglish's avatar
      mkglish
      Freshman
      3 years ago
      I tried the suggested power the modem off/on. No change , I am still unable to connect to treasurydirect.gov. Hughesnet appears to be ignoring fixing this problem or even acknowledging it is their problem. I'll take this inaction as their indication I should just find a new ISP. For the record here is the error message I receive. "Secure Connection Failed An error occurred during a connection to www.treasurydirect.gov. PR_CONNECT_RESET_ERROR"
      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        3 years ago

        Mike, it's not a HughesNet issue. Running a tracert shows that the problem is with a CenturyLink server in LA, not with HughesNet. When you use a VPN you bypass that server.