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Extreme frustration with Hughesnet customer service

Sophomore

Re: Extreme frustration with Hughesnet customer service

make sure they do not collect fees from the plan you just migrated from. 

Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Good morning Wally,

 

Thank you for this update. I've informed our engineers and they are investigating. I'll keep you posted.

 

Your cooperation, patience, and understanding are much appreciated.

 

Thanks,
Liz

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Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Good morning Wally,

 

I just checked the status of your escalated case and there are no substantial updates, only that another internal team has been assigned to the case. I'll keep checking on your case status and let you know of any progress.

 

Thanks,
Liz

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New Poster

Re: Extreme frustration with Hughesnet customer service

Good luck i have the same issues for over 2 months and probably 15 phonecalls. I wish i could get different internet service

Sophomore

Re: Extreme frustration with Hughesnet customer service

Liz, thank you.

 

Wally Estes

Sophomore

Re: Extreme frustration with Hughesnet customer service

Heidemariew,

 

Why don't you create your own topic on your issue with history and case number(s)?

 

I am sure that Liz or one of the moderators will look into it.

 

Wally Estes

Highlighted
Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Hi Wally,

 

I was informed that this error should be addressed tonight or next Tuesday. I'll follow up with the team next week to confirm the rollout for the fix, then check with you to see if you're able to access your account information in the Support Center without that OID error.

 

Thanks,
Liz

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Sophomore

Re: Extreme frustration with Hughesnet customer service

Liz, thank you for the update. Josie, from your advanced tech support, left me a voicemail yesterday saying that the problem had been identified. The problem affected other accounts in addition to my own. She could not provide a timeline for having the problem fixed. She also mentioned that a $10 credit would be applied to my account for each of the next three months.

 

Wally Estes

Moderator
Moderator

Re: Extreme frustration with Hughesnet customer service

Good to hear, thanks Wally.

 

Enjoy the weekend!

 

Thanks,
Liz

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Sophomore

Re: Extreme frustration with Hughesnet customer service

Liz, it's Wednesday mornibg and I am still receiving the OID error. You had indicated that this was to have been resolved by Tuesday.

 

Wally Estes