internet price

[hessy41]

I just wrote a whole letter and it disappeard  I was complaining about how they said I had to buy the equipment, then found out later , like 3 or 4 days that I could have rented it.  They then said I could.  that my credit was good.  I was only charged $15 something the first month.  the next month it was $49. something  when I called I was told my credit wasn't good,  after areguing with him   He gave me $20 credit each month for a year.  I told him I didn't want that I wanted the $15 I was promised.  Then I talked to another person and after arguing she said the same thing my credit was bad.  I have an excellent credit rating of 820.  She gave me the supervisor and she was very rude.  I have not been able to hardly understand any of them.  When I took the service, they ask how I would use it.  I said e mail, text and phone calls and occassional look something up.  No streaming or downloading.  They said what I have will be fine.  The 2nd month I  only had 10% with 6 days to go.  They lied about that.  Everytime I ask a question they just said what I wanted to hear in most cases.  The guy that installed the dish put it in the farthest room from the rest of the house because it was easy for him.  I ask him to put it in the bedroom which is in the middle of the house and he said no.   I want to get out of this contract.  I talked to another person and they said yes,  they sucker you in  and lie and then you are stuckl.   the lady that I talked to tonight told me to try this.  At least I could understand her.  Your company is nothing  but a bunch of liars that no one can understand.  They talk so fast you can't understand any of it.  The lady told you to give you the serial # of the radio as she called it because I will have to move everything to get to the router for the number on the  back  It is: 601711623665 Hope to hear from you and get this settled to my satisfaction.

[hessy41]

I'm sorry, I don't know if you sent me anything.  I'm not up on signs.  Did you send a Kudo?  and what does it mean?  Thanks for your helping.

[GabeU]

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@hessy41 wrote:

Did you send a Kudo?  and what does it mean?  

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A Kudo is similar to a "like", so if someone likes a post you wrote they can give you a Kudo by clicking on the Kudo button, which is the "thumbs up" in the little box on the lower left of the post.  

[hessy41]

So was that a good sign, you are making prograss or you just liked what I said.  wish I understood this more.  I gave you a kudo but don't know if you got it.

[GabeU]

@hessy41 wrote:

So was that a good sign, you are making prograss or you just liked what I said.  wish I understood this more.  I gave you a kudo but don't know if you got it.

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I Kudoed your post that said, "wondering if you have any news.  It has been a week  .  Just asking.", as an agreement with what you were asking/saying.  As a form of solidarity, if you will.  🙂 

Edit:  And yes, I did get your Kudo.  When you Kudo someone's post the thumbs up box will show as a solid blue to you.  Also, when you see a number of Kudos on someone's post, you can click that number to be taken to a page that shows who it was that Kudoed the post.  

The following is what I see with the post of yours that I Kudoed.  Notice how the thumbs up is solid blue, showing me that I kudoed your post?  

On posts that have been Kudoed, including my own post, I can click on the number to see who Kudoed it, which for the post below was you.  

A post with multiple Kudoes (this is from another thread), and which you can also see that I Kudoed, because it is solid blue, and which you can tell, by the info shown in the second picture below, that I just now Kudoed.  Again, any post that YOU have Kudoed will show the thumbs up as solid blue to YOU.  

And sorry for taking your thread off topic.  I just wanted to explain the Kudoes to you.  🙂  

[hessy41]

I hope that kudo I gave you didn't give you the idea about my problem.  Cause it didn't  I'm waiting to see what has happened.  The kudo was just because I like the way you explained the kudo but like I said, still waiting for some good news on my complaints.

[GabeU]

@hessy41

I try my best to explain things in the way it's easiest to understand them, though I don't always succeed in that endeavor.  😛  

I'm hoping that you hear back from @Hardy soon, as well.  

[Hardy]

hessy41,

Just an update, I am still investigating and trying to get some answer. I will definitely let you know as soon as I get any information.  Your cooperation, patience, and understanding are much appreciated.

[hessy41]

Well it's been quite awhile.  I hav the feeling you are just stringing me along.  I hope not cause you seem sincere.

[Hardy]

Hessy41,

I just called to get an update on switching you over to lease, and it is being reviewed still. I am going to check on this every day and will make sure we get some sort of resolution. Again, thank you for your patience!

[hessy41]

Well I'm sure if they do it, it will get all screwed up like the last time.  I'll probably lose the $20 discount for one year.  Then be charged the full amount.  What happened to cancelling the service?   Thanks for working on it. 

[maratsade]

Wow, what negative thinking.  

Well I'm sure if they do it, it will get all screwed up like the last time.  I'll probably lose the $20 discount for one year.  Then be charged the full amount.  What happened to cancelling the service?   Thanks for working on it. 

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[hessy41]

Sorry but they don't have a very good track record with me.  Thanks for working on it, though  Keep up the good work

[maratsade]

No problem, Hessy. Best of luck to you and I hope your issues will be solved.

[hessy41]

I want you to keep working on my problems.  I didn't mean have you quit.  I hope I can get some relief. 

[BirdDog]

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@hessy41 wrote:

I want you to keep working on my problems.  I didn't mean have you quit.  I hope I can get some relief. 

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Maratsade is also a customer, Hardy was the employee working your issue but it has been 2 weeks since he visited the site according to his page. Hopefully one of the mods will reply with an update tomorrow.

[maratsade]

Like BirdDog said, I'm a customer. I was just wishing you well.  This is primarily a customer-to-customer site, which is why you get answers from customers, but a Hughesnet employee is looking into your complaint and I'm sure there will be updates and a final resolution soon.  

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.

[GabeU]

@Hardy

Any update on this?  

[Hardy]

hessy41,

The case is still pending, but I have been on them every other day about it. I am doing my best to get you a resolution.  Your cooperation, patience, and understanding are much appreciated.

Thank you,

*Felicia*

[hessy41]

ok thanks 

[Hardy]

hessy41,

Thank you for your patience on this matter. Please refer to your private messages for further assistance. 

*Felicia*

[hessy41]

thnks for the eplanation.  Now I'll let you get back to work.