internet price

[Hardy]

hessy41,

Just an update, I am still investigating and trying to get some answer. I will definitely let you know as soon as I get any information.  Your cooperation, patience, and understanding are much appreciated.

[hessy41]

Well it's been quite awhile.  I hav the feeling you are just stringing me along.  I hope not cause you seem sincere.

[Hardy]

Hessy41,

I just called to get an update on switching you over to lease, and it is being reviewed still. I am going to check on this every day and will make sure we get some sort of resolution. Again, thank you for your patience!

[hessy41]

Well I'm sure if they do it, it will get all screwed up like the last time.  I'll probably lose the $20 discount for one year.  Then be charged the full amount.  What happened to cancelling the service?   Thanks for working on it. 

[maratsade]

Wow, what negative thinking.  

Well I'm sure if they do it, it will get all screwed up like the last time.  I'll probably lose the $20 discount for one year.  Then be charged the full amount.  What happened to cancelling the service?   Thanks for working on it. 

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[hessy41]

Sorry but they don't have a very good track record with me.  Thanks for working on it, though  Keep up the good work

[maratsade]

No problem, Hessy. Best of luck to you and I hope your issues will be solved.

[hessy41]

I want you to keep working on my problems.  I didn't mean have you quit.  I hope I can get some relief. 

[BirdDog]

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@hessy41 wrote:

I want you to keep working on my problems.  I didn't mean have you quit.  I hope I can get some relief. 

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Maratsade is also a customer, Hardy was the employee working your issue but it has been 2 weeks since he visited the site according to his page. Hopefully one of the mods will reply with an update tomorrow.

[maratsade]

Like BirdDog said, I'm a customer. I was just wishing you well.  This is primarily a customer-to-customer site, which is why you get answers from customers, but a Hughesnet employee is looking into your complaint and I'm sure there will be updates and a final resolution soon.  

*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.