About bronccat

Well I ran several tests yesterday as per instructions (25 DL / 4 UL) Back home now and will call them to discuss. ... View more

@maratsade  LMAO I just meant, what would prompt her to check   @MrBuster  10-4 ... View more

@MrBuster  I'm not using auto - I was running smaller tests before I was hooked to ehternet. Since 1143 (or whenever) I have been running 25 DL and 4 UL.     ... View more

Right, as stated above I started running the ethernet test and will do se every 2 or 3 hours.  25 mb down (first was at 1130) and 4 Up.   My question is - and not to be a smart**bleep** - but how will she magically know that I have run the tests "correctly" and know I am now worthy of a response?   OK, maybe I'm being a little smart**bleep**ed.  ... View more

Began ethernet testing, 25mb, wifi off.  Results are the same. Plan to test every 2 hours today.    I DM Liz as I am not sure how to get her attention?     ... View more

I hope starlink is for real and available soon. I can't even type real time lmao - there's a delay in the characters appearing ... View more

Thanks. So they don't work weekends? Great! I leave here Monday morning. I guess I'll call from home and get some ideas. They have got to master email support or something. No way voip is working at these speeds. ... View more

I'm still at 675kb $&#*@( Any reason I shouldn't try a factory reset on the modem? I'm driving to town tomorrow to curse tech support over the phone (no apologies here lmao) ... View more

Yes, I added a Netgear AC1200 to test that wifi vs the base unit. Same results. Range is much better but same issues. ... View more

On my phone, both routers we around 40 mbps on 2g and 85 to 160 on 5g ... View more

Lol, I WON'T get water on the modem 😉 What's been the most frustrating has been their inability to communicate logically. They keep sending me back to phone and chat that won't work with the current DL and that resolves nothing. Finally, someone emailed today and basically said that the people answering emails aren't equipped to deal with this. Only chat / call people. ... View more

Exactly. The UL has been better than expected all the while. I'll take those UL speeds all day. ... View more

I'll add, performance wise it's been this way since day one - although I just this week starting speed testing. The moment it was testing at 20, it was obviously faster. Good news is I am already used to Throttle down speeds - or worse lmao ... View more

Here are my results FWIW. All on wifi - from my phone and laptop. https://testmy.net/quickstats/Bronccat ... View more

My second billing cycle started yesterday. Everyday during the first, it reset to 100% available. It said I used 2.1 GB yesterday - I could account for all of that. Laptop (cloud file transfer), phone (various apps) and firestick was .7 GB. I did not stream on FS but have now turned off autoplay, minimized quality, etc. After saying I used 2.1 - said I had 19.7 of 20 available? Hmmm I am waiting for USB to Ethernet so I brought home another router today to see if the wifi was better - it was the same, or worse. I'll test at modem tomorrow with wifi off and other router unplugged. ... View more

I can certainly do that but I didn't think anyone wanted to see them until I was testing over ethernet connection ... View more

EXACTLY!  One will be here in the AM. Still testing at sub 1mbps.  Tried changing channels, mhz, etc. and no improvement.  I'll post back tomorrow. ... View more

Welp, found my cable and forgot I don't have an ethernet port on my laptop %#%^*#%)@( ... View more

Oh I totally agree. The answer lies in establishing that it's a wifi issue at the modem and not a local interface issue in general. I was ranting a bit about a 3rd party router - I'm just appalled at the lack of range with this device. Our cabin is tiny and the 5g signal is paltry. ... View more

I'll add in response to maratsade: I was clearly venting at the absurdity of their email support. They aren't even reading the email chain when replying to my last reply - just spewing the same response with no regard for the previous comments. How is that remotely support? And they've done it again, twice. ... View more

Thank you MrBuster. I will run the analytics once I find my ethernet cable. I am quite savvy at troubleshooting network issues but this modem is foreign to me. (This isn't at you) what's maddening to me is that I have brand new equipment that's showing great DL speeds at the modem according to HN. If the issue is only wifi, then wow. Most devices are going to run on wifi and this makes me think I should have brought another router and used it as an AP so I could better manipulate it. Since day one I wished the HN equipment to be a modem only and user supplied router. ... View more

I just want to complain 🙄 Look, I know you're "highly rated" and I appreciate your insight but if you aren't going to read the previous comments - what's the point? As stated above I DON'T HAVE AN ETHERNET CABLE at the moment. As for their VOIP service, I don't have it. I have another VOIP and the DL is so slow that I cannot utilize it. Again, stated above. And again - you keep going back to baseline issues (like wifi traffic, etc) when I have clearly posted that I've addressed this. I don't know what else to say. I want to appreciate your help - but then again I don't need your apologist diatribe. Again, the facts. Wifi testing on Testmy is consistently 1 mb or less across different wifi devices - with no other wifi traffic. I have no ethernet cable at the moment and I cannot call because the DL is too slow. UL has been fine the entire time. DL was fine for one day (20 mbps) since last friday. All other tests have been around 1 mbps. Sure I can post the testmy log but it's all wifi so it "doesn't count" You can't help someone if you completely ignore the information they are providing. If you want to help me, great. If not, move along. ... View more

Their email support is maddening. "Call"... me "service is too poor for voip" "I understand you can't call so chat (said this multiple times)"...me "I've tried 10 times" "Call or contact support"... me "what is it you think I'm doing"... ... View more

Right, so when I'm testing with a new laptop (and a not as new, but still not archaic phone) and nothing else on the wifi and consistently getting 1 mb DL - there is a wifi issue at the modem. Right? I'm testing 5g - 10' from the modem. ... View more

So they emailed me and said DL to the modem is at 36 MBPS 😳 Yes, I have been testing on wifi (with different devices) - but with no other devices connected. Trying to find ethernet cable 🤣, we're remodeling Is there a wifi setting I should be looking at? TIA ... View more

This is ridiculous.  They have never replied to my emails and Chats keep failing.  Cannot call them because too slow for VOIP ... View more

Thanks for the amazing reply! Yes, I normally wouldn't trust wifi at all but we are super isolated and there are only 3 devices in the house. Even with that, I am going to test today via ethernet. I checked my wifi analyzer app and there are three unnamed wifi networks that appear to originate from the router based on signal strength. No idea what they are or why they are lol. ... View more

Thanks! 0.0.0 ... View more

On thehome page following that link I see only diagnostic code? 0s then 0005 ... View more

Looking for state code. Nothing would load on firestick (like Huku Home, NF, etc) and slow browsing. ... View more