Really should only be two which are hidden and only for use in conjunction with the booster. the reason they are hidden is so only the booster will recognize it so no one accidentally tries to connect to it.
To get a reply from the HN reps on this site, you will need to run the tests as required:
If you already have run them as per those instructions, please post the URL to your My Results page.
The HughesNet folks that do the troubleshooting want some bandwidth tests run in a very particular way so that they can line up the results with the data they can get a hold of. If there are not obvious issues showing in the State Code, and Diagnostic Code, then they pretty much wait to get tests that have been run like they are looking for. That link maratsade provided gives the details of how to run the tests the way they want them done, but the main points are:
I think I see your testmy account as there is one using your screen name, so once you have a batch of tests done like that they can compare the results against the diagnostic log information and other data they have to draw some conclusions about what is happening.
Here is an image of where to set that test size:
If you don't mind saying, do you have Beam Id 82 on the bottom right side box on the following page?
That means that the speed of the signal coming from the gateway to your modem is 36 Mbps. Things on your side (including the configuration of your devices, the age of your devices, your software, how many devices are connected, how many users are on the network, etc.) can slow down your speed, and when you measure the speed with Testmy, congestion and internet latency will have an impact, sometimes significant. HN is providing you with speeds higher than the advertised 25 Mbps.
The first thing is to locate that cable to directly connect to the modem. If you turn off the WiFi without having the cable, you may have some trouble :-)
After you have the cable hookup, you can proceed to following steps in that link maratsade sent.
That 36Mbps is a number from the log giving an idea of how much bandwidth it is seeing. In general, it dips down at busy times of the day or there are communication issues. Given that clear codes we saw earlier it seems things are working good. And if you are on beam 82, then I would have expected such a high number at 6pm even though it is approaching "prime time" for satellite usage because I am on beam 82, and it has been very smooth and fast for the last couple of days.
With the test results, it should shed some light on the next step.