About Katie0

I'm a little late for the confirmation, but it's now working perfectly for me, too.  :) ... View more

Some Glasswire info but perhaps helpful in overall scope: MAGNIFICIENT !!!!     Definitely Deserves its OWN Thread...   sticky    -   if i use these terms correctly.   Great Great Stuff...    and  THANKS for Posting. ... View more

@mschroeder79 wrote: I have unchecked the firewall and I will see how this works. By doing this, is my WiFi completely unprotected? It is difficult to say if your WiFi is completely unprotected as both Windows and Mac OS operating systems provide options for protecting your WiFi.  Also, if you are using a separate router with your HughesNet modem, that separate router most likely has security options (even some that probably are set "on" by default) to protect your network.  I suspect you have protection, but to what degree is impossible to say without knowing more about your computers, network components and how they are set-up.  Sorry I can't be more definitive, but let us know if your webpages start loading now. ... View more

This has been resolved late Tuesday night. We appreciate your patience and understanding while we worked to restore phone support.   ... View more

Hi All,  Thanks for all the feedback you've provided us. It has helped tremendously. With that said we'll be closing this thread. Each persons experience seems to vary and change. Which is all dependent on what time of day and the load that each service currently has on it. If you continue to experience a consistent slow down. Please create a new post with your specific details. The more info the better. Our engineers did make changes to address all of the experiences customers have had. Anything going forward will be taken via a case by case basis. Thank you, Chris ... View more

I'd like to second GabeU's thanks. I've gotten prompt, courteous help with a smile from reps, champions, and other customers alike--including Gabe!-- whenever I've needed it. Thank you one and all! :-) I'd also like to emphasize Gabe's point about reading the archives. There is so much knowledge in the backlog of answered questions! My knowledge of hardware has increased at least twenty-fold since I've been on this forum. Mark Twain said, "The man who doesn't read has no advantage over the one who can't read." Those words could certainly be applied here. There is a plethora of knowledge available just for the taking. Avail yourselves! Thank you Gabe, both for this post and for all the help you give on a regular basis, just because you want to help others. :-) ... View more

Hi Jenny I've made the change. Keep in touch so we can see how it works for you.  Thanks Amanda ... View more

Hello All, We have an update on the iTunes/Android app store issues some customers are having.  https://community.myhughesnet.com/hughesnet/topics/updates-from-itunes-and-android-play-stores-reall... Any new info will be posted in the thread link above. Thanks, Chris ... View more

Good Morning Keith, In order to get help in troubleshooting what could be causing your reduced speeds, it would be best if you create a new conversation. As it is right now, your questions/concerns are simply getting buried in an older topic. To do this, simply scroll   to the top of the page and click on 'NEW POST'. The community is made up of both customers and HughesNet 'corporate level' official reps, all of whom can help you troubleshoot any problems you may be having as well as asnwer any questions you may have. ((HUGS)) ... View more

Can you say "O ring?" haha! ;-) ... View more

Mindbender, You keep returning which leads us to conclude you miss us.  Let's get to the core of your concern. I'm happy to hear what you have to say. Call me. As Mordacious, you have my number.  Alternately,  send a private message with your SAN.  ... View more

Token bytes will not "replenish" your Anytime Bytes meter. You really have THREE sources from which to draw data: #1: Anytime Bytes (8am to 2am local) #2: Bonus Bytes (2am to 8am local) #3: Token Bytes Token bytes are kept in a separate "data bucket" so that the value of this purchased data is not lost if not completely depleted when your monthly refill occurs. You can see your remaining data amount in several places: Your modems internal SCC at 192.168.0.1 (Click on picture for larger image) Also can be found in the Download Status Meter: ... View more

Well thanks katie I guess. Often times it's not what you say but how you say it..There's a way to offer advice and interact with customers without being "aggressive" aka "rude and arrogant" and most customers (especially myself) won't put up with that and rightly so..It's one of the main reasons why I make my threads private if and when I need answers/help about my service. ... View more

Thank you everyone for entering! We will be announcing the winners soon! ~Amanda ... View more

Thank you everyone for entering! We will be announcing the winners soon! ~Amanda ... View more

Kathy and MsLiz- We understand your points. It is important to note though, that a poster who really does have great support experiences may find your reference to being delusional offensive.  NTL, we're assessing action and do appreciate all feedback. ... View more

I don't know.  I have Windows 10 on this machine now, I've had it on my laptop for a while, and had Windows 8.1 on both beforehand, completely updated, and haven't had any problems at all.  As long as you know what to turn off and what to watch, Windows 10 and an up to date Windows 8.1 are fine.  Also, I had all that with my old 425MB per day pro plan before Gen4 and still had no problems.  You just have to be vigilant.    I also have Mint on my second SSD on this desktop.  I like it, but it's not quite as user friendly and ready to go with everything as Windows, but again, I do like it.  ... View more