not happy
I canceled your service yesterday because I am moving. It is bs that you are charging me 280$ this is rediculas and unfair, I have payed no problem but to charge cancellation is wrong and really insures if i need internet in the future it will not be your company. I will definaly not give anyone I know an endorsement
Hughes would not cancel my account
My elderly father has past away. Before he died he gave me access to the Hughesnet account. All account details I have; I manage anything with his Hughenet service. On April 13, 2026 I called to cancel all services. I had an interaction with a phone "support" person that was very distressing and disturbing. He said I need to file a death certificate. I can't tell you how much time I have spent trying to download a document-- once the site was down, once it doesn't recognize the information-- instructs me to please call the number-- the same one where I was treated rudely. I don't need this on top of all the other stress over the loss. I GET NO HELP -- We notified Hughesnet we want to close this account on April 13, 2026. Period. What **bleep**.
Hazardous Expectations
Hi, I’ve reviewed my agreement. It states I’m responsible for returning equipment, but it does not require me to perform hazardous roof work or pay for professional removal. The required equipment is mounted on my roof, which I cannot safely access. I will not risk injury to remove it myself. Additionally, the agreement does not state that I have the option to pay for a technician to remove the equipment. Based on the terms provided, it appears my only options are to remove the equipment myself or be charged for unreturned equipment, which is not reasonable given the safety risk involved. I also do not believe I should be held responsible for paying a $100 fee for a technician to remove equipment installed in a hazardous location. If HughesNet requires that equipment returned, please arrange for safe removal at no cost. Otherwise, confirm that I am not responsible for returning roof-mounted components or being charged a technician fee. Thank you.Best internet around
I have had hughesnet internet since last september in 2025 and i would have thought that every time it storms the satellite would go out but no it didnt most of the time it stayed on only a few times it went out due to lightning a week ago due to high wind i lost satellite connection which downed my internet for a day and a half lol pretty much 2 weeks after i upgraded to hughesnet fusion but that was only because the dish moved in the 50 mph wind i found instead of having a tech come over if you go on the apple store if you have wifi they have satellite finder apps and hughesnet satellite in the sky is Jupitor 3 the app located that in the sky after several tries lol but i realigned everything and got perfect signal other than that its great service i did take the two billing invoices and sent them in to the hughesnet rebate center waited 3 or 4 weeks and yes i got my 100 dollar rebate on a prepaid credit card so the rebate does work it is a real legit thing
Terrible wifi
This is the WORST internet provider I have ever had. It is out more often than working. It is extremely slow. It takes me 5 minutes just to load my emails. I have no service at my house and rely on my internet for communication and it is extremely disappointing. Idk if everyone can see this or just current customers but if you havnt switched to Hughes net yet DONT. FOR THE LOVE OF GOD DONT. #disapointing
